Duty Manager - Quản Lý Trực Ca

- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Responds to guest complaint and needs and then resolves related problems
- Supervises and directs Front Office department
- Ensures VIPs receive special attention
- Patrol and Inspects front of house and back of house regularly for cleanliness.
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
- Monitors and audit appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control
- Takes action with the Property Management Systems (PMS) in emergency situation.
- Fully conversant with all hotel emergency procedures.
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Perform any other duties which may be assigned by the management from time to time.
- Direct managing Guest Service Executive / Guest Service Supervisor / Concierge / Bellman
- Indirect managing Guest Relations Officer / Guest Relations Supervisor
- Other tasks shall be assigned by management team