Duty Manager

* General Purpose
To be responsible for the smooth and efficient running of the Front Desk operation, ensuring maximum guest satisfaction whilst adhering to the Hotel Brand Standards. To be responsible for the overall protection of hotel property and to ensure the safety and security of guests and employees during shifts.
* Main Duties
- Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
- Announce VIP rooms to Housekeeping and F&B departments
- Ensure VIP rooms are ready, checked and all in order prior arrival
- Attend management morning briefing if needed/requested
- Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed
- Register and process check in for all arrivals
- Perform Check in & Check Out at the reception
- Be part & lead in success of Circle M enrolment and assist to achieve the hotel target
- Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target
- Check online comments (Trip advisor, Booking.com etc) and investigate issues then report to the manager
- Ensure guest comments are investigated and reply back to guest accordingly
- Attend guest requests and take action accordingly
- Handle guest complaints and take action immediately to ensure satisfaction is delivered
- Assist Hotel Manager on Duty when/if required.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests' departure.
- Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Encourage rooms & breakfast upselling daily to the team and share result and feedback
- Check Hotel situation, occupancy, functions, groups, MIPs
- File daily reception report and documents systematically.
- Maintain daily courtesy call sheet and share feedback/action with the manager
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of theoperations.
- Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
- Other duties as assigned.
- Assist in Task Force Teams for new openings
- Carry out any other reasonable task (which may not be stated here) as requested.
- Attend and chair the daily briefings.
* Salary and Allowances/Lương và các chế độ khác
- Full Salary & monthly Service Charge in probation period./100% Lương và tiền dịch vụ trong thời gian thử việc
- Monthly meal allowance./Phụ cấp tiền ăn hàng tháng
- Support to relocation allowance by ranks./Hỗ trợ chi phí nhận việc.
- Home Visit allowance/Phụ cấp về thăm nhà.
* Benefits/Các chế độ Phúc lợi
- Supported housing staff with full amenities and entertainment area./Hỗ trợ nhà ở nhân viên với đầy đủ trang thiết bị
- Support shuttle bus to Hotel./Xe đưa đón nhân viên
- Support for 2 meals during the work shift./Hỗ trợ 2 bữa ăn trong ca làm việc.
- Uniforms are provided according to Hotel standards./Được cung cấp đồng phục làm việc.
- International working environment, join courses of Hotel Standard/Môi trường làm việc quốc tế và được tham gia các khóa học theo tiêu chuẩn Khách sạn.
* Insurance policy/Chính sách bảo hiểm
- Insurance according to the provisions of Labour law/Được đóng bảo hiểm dựa theo quy định của luật lao động.
- 24/7 accident insurance/Bảo hiểm tai nạn 24/7