Mô tả công việc
• To report Front Office Manager/Assistant Front Office Manager all issues affecting guest services or hotel operations.
• To supervise and direct subordinates' performance, ensuring a very high standard of personal hygiene and grooming, and service quality.
• To inspect front of house and back of house regularly for cleanliness.
• To assist Guest Relations in greeting, rooming, and sending off VIP guests.
• To ensure VIPs and priority club guests receive special attention.
• To promote inter-hotel sales and in-house facilities.
• To check billing instructions and monitor guest credits.
• To analyse and approve discounts and rebates.
• To analyse the rate variance report to ensure rooms revenue control.
• To take action with the Property Management Systems (PMS) in emergency situation.
• To ensure that all front line staff comply with FIT marketing techniques and maximize sales.
• To react to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel.
• To handle all guest and internal customer complaints and inquiries in a courteous and professional manner, and make sure that problems are resolved satisfactorily.
• To check Daily Guest Service Logbook and follow up on any special requests.
Yêu cầu
• University degree with a major in Hospitality or a related field
• Minimum of 2 years of experience in a similar role
• Fluency in English (spoken and written)
• Proficiency in Opera PMS (Property Management System)
• Strong Microsoft Office skills (Word, Excel, Outlook, etc.)
• Willingness to work in shifts, including weekends and holidays
• Note: This position is open to Male candidates only
Benefits
• Competitive salary package.
• Attractive monthly service charge.
• 13th-month salary and 14th-month bonus.
• Bonuses for public holidays, New Year, and Lunar New Year in accordance with Company regulations.
• Social, Health, and Unemployment Insurance contributions based on the contracted salary during the probation period, in compliance with the Social Insurance Law.
• Annual health check-up.
• Annual company outings and team-building trips (domestic and international).
• Duty meal allowance (02 meals per working day).
• Uniforms provided and laundry service available.
- Night shift allowance in accordance with the Vietnamese Labor Code.
- Working schedule: 44 hours per week.
• Free parking.
Quyền lợi
Thưởng
Competitive salary package.
Attractive monthly service charge.
13th-month salary and 14th-month bonus.
Bonuses for public holidays, New Year, and Lunar New Year in accordance with Company regulations.
Night shift allowance in accordance with the Viet
Chăm sóc sức khoẻ
Social, Health, and Unemployment Insurance contributions based on the contracted salary during the probation period, in compliance with the Social Insurance Law.
Annual health check-up.
Máy tính xách tay
Duty meal allowance (02 meals per working day).
Uniforms provided and laundry service available.
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Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Nhà Hàng - Khách Sạn/Du Lịch > Bộ Phận Tiền Sảnh & Dịch Vụ Khách Hàng
KỸ NĂNG
Hospitality Management, Opera PMS, Microsoft Office, Guest Relations, Fluency in English
LĨNH VỰC
Dịch vụ lưu trú/Nhà hàng/Khách sạn/Du lịch
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- 235 Đường Nguyễn Văn Cừ, Nguyễn Cư Trinh, Quận 1, Thành phố Hồ Chí Minh, Việt Nam