E-Commerce Export Consultant

About us:
Innovative Hub is an e-commerce enabler, offering a wide range and effective services to SMEs. As the official Global Service Partner of [protected info] in Singapore, IH has served more than 1,000 local SMEs, transforming and digitalising their traditional business onboard [protected info]
IH enables businesses to sell globally through digitalisation and delivers innovative applications like Digital Marketing Services, Cross Border Ecommerce Solutions and offline Business Matching Services to companies specialising in e-commerce platforms for them to go beyond traditional business practices.
Responsibilities:
• Responsible for customers/accounts performance on the E-commerce platform by managing the entire operations from maintenance and optimising account performance to responding of inquires and negotiating with international buyers.
• Need to understand the business and products of given accounts/customers to complete operations for customer on the E-commerce platform.
• Monitor the condition the inbound inquires of customer's accounts and reply timely to ensure response time is optimal.
• Individuals working as an E-commerce Operations Executive need to communicate with the higher management team to prepare a strategy for operations to run efficiently.
• Keeps a check on the performance of the operations of both internal KPIs and external KPIs to customers.
• Report to various stakeholders of the organization, Service & Operation Manager, Board of Directors.