Mô tả công việc
Location: Binh Thanh District, Ho Chi Minh City, Vietnam
Employment Type: Full-time
Working Hours: Night Shift (9:00 PM - 6:00 AM, Vietnam Time)
What You'll Do
Operations
• Process and manage orders using Lingxing (ERP system)
• Manage inventory movements across warehouses and fulfillment channels
• Maintain accurate inventory data and ensure timely updates
• Update and maintain shipping templates and delivery settings
• Maintain accurate records of order and shipment data
Customer Service (CS)
• Handle customer inquiries for Amazon, Walmart, and Wayfair via email and live chat
• Respond to customer inquiries in a timely and professional manner using tools such as eDesk and Amazon Connect
• Resolve customer issues related to orders, returns, and refunds in accordance with platform policies
Yêu cầu
Requirements
• Good spoken and written English (clear communication is more important than accent)
• Ability to write professional business emails in English
• Basic understanding of e-commerce operations and workflows
Preferred Qualifications
• Experience working with Amazon or other e-commerce platforms
• Experience with ERP systems or order/inventory management tools
• Basic understanding of order processing, inventory management, and fulfillment workflows
• Experience with Amazon fulfillment models (e.g., FBA and FBM)
• Experience in customer service, support, or claim handling
Quyền lợi
Thưởng
13th-month salary bonus, • Annual salary review
Chăm sóc sức khoẻ
Full insurance based on gross salary
Đào tạo
Training programs and long-term career growth opportunities
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Thông tin khác
NGÀY ĐĂNG
21/04/2026
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Amazon, Customer Claim Handling, E-Commerce, English
LĨNH VỰC
Thương mại điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không giới hạn
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Thông tin chung
Nơi làm việc
- Tầng 2, 27-29 Nguyễn Cửu Vân, Phường Gia Định, Thành phố Hồ Chí Minh, Việt Nam.