E-Commerce Operations Executive

Mô tả Công việc
Working location: Ho Chi Minh City | Type of employee: Full-time
Report to: E-Commerce Manager | Level: Team member
The E-Commerce Operations Executive is responsible for ensuring the smooth day-to-day operations of the Company's e-commerce business across owned channels and third-party platforms. This role oversees order processing, financial reconciliation, customer service, operational documentation, and cross-functional project coordination to deliver an efficient online shopping experience and support business growth.
I. Some of the key responsibilities
Coordinate and process online orders across the Company's website and third-party platforms (e.g. Lazada), ensuring timely order fulfillment, inventory accuracy, returns, refunds, and delivery coordination with retail stores, logistics partners, and vendors.
Perform operational and financial reconciliations, including COD, payment gateways, marketplaces, vendors, retail transactions, bank transfers, accounts receivable, and monthly reconciliation reports.
Review and prepare operational documentation, including partner contracts, payment requests, reconciliation reports, and other paperwork while ensuring compliance with internal procedures.
Support e-commerce projects by coordinating with internal teams and external partners, maintaining and optimizing ERP systems, and participating in new platform implementations and integrations.
Provide daily customer service support by handling inquiries, tracking orders, resolving complaints, coordinating returns and exchanges, and ensuring a positive customer experience across all communication channels.
Other tasks assigned by the Company.