E- Commerce Supervisor

Essential business activities expected from this position:



1. Sales & Marketing processing:



- Achieve Sales target as per budget.



- Work closely with concerned departments to support marketing objectives.



- Be responsible for following and setting up promotions on online seller centers and websites.



- Execute programs that drive traffic to the website and increase conversions.



- Create pushed traffic (paid reach) by using outsources tools within marketing budget.



- Utilize natural traffic (organic reach) by providing attractive online activities to boost sales.



- CRM program under the supervision of the Manager of each Product line.



- Provide support in marketing actions.



2. Customer Service processing:



- Handle and resolve customer feedback.



- Update databases and use a customer relationship management (CRM) system.



- Track page view and interest.



- Prepare and distribute customer activity reports. Jointly ordering testers from overseas: quarterly order, big order...etc...



3. Online admin processing:



- Assist with maintaining and updating the website content.



- Provide customer support and address incidents and queries via email and telephone.



- Take care of E-commerce storefront- ensure all banners and product information updated for promotions and new arrivals.



- Be responsible for contract processing.



- Work closely with Supply Chain Department for inventory flow and stock; alert team for replenishment of stock, to propose suitable stock combinations for new promotions.



4. Any other tasks required by line manager