e-Learning Support Officer

RMIT International University Vietnam (RMIT Vietnam)

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 16/08/2023

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Overview:

RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.

Your role

The e-Learning Support Officer is responsible for supporting the efficient and effective use of learning technologies in the University, both in HCMC and Hanoi. The key focus of this role is to ensure the effective utilisation and organisation of e-learning resources and systems and in addition, to assist and provide functional support to academic staff to help develop their technical skills and knowledge of e-learning systems and resources to enable them to implement the technology into their teaching.

Key accountabilities

Provide functional support for student and staff users of the Online Learning Environment (OLE) and Learning Management System (LMS).
Provide basic orientation for new academic staff on OLE/LMS.
Resolve support queue issues within prescribed time frames Follow up on issues with users to ensure successful resolution. Liaise with RUVN IT Services, Student Record System Admin team, and ITS Melbourne to investigate and resolve technical and access issues with the OLE. Recommend release of NoBITS for service interruptions based on agreed guidelines. Escalate issues when necessary.
Help academic to use selected administrative and productivity software for purposes related to learning and teaching.
Identify academic staffs' needs for advanced-level functional and basic-level pedagogical training in the use of the Online Learning Environment. In collaboration with other staff in Office of the Dean, Students, develop and deliver this training. Liaise with relevant work units to schedule training sessions to maximise opportunities for staff to attend.
Lead the development and maintenance of a comprehensive suite of online support materials for the Online Learning Environment to ultimately reduce support needs. Develop or source web-based, printable, and video support documentation for staff and student users. Compile reports on support calls and outcomes to demonstrate service quality.
Manage course readiness processes for the Online Learning Environment to prepare for each new semester and term.
- Develop annual, semester, and term processes; maintain internal documentation for these. Recommend improvements to processes after each cycle.
- Execute all assigned administrative and content maintenance functions for RMIT's Online Learning Environment with a high level of accuracy, and within assigned timeframes.
- Draft routine communications for end users regarding upcoming processes and recommend release timing and audience.
- Perform manual updates and configuration changes to individual courses in the Online Learning Environment.
Lead small project teams to implement and communicate minor works and routine upgrades/changes to the Online Learning Environment. Participate as assigned in change management activities for upgrades or improvements to learning technologies.
Use Student Record Systems, SAMS, previous semesters' records, and information from Departments and other sources to compile accurate information for use in scope documents, usage reports, and other required documents.
Other tasks, as assigned.

Key selection criteria

Bachelor's Degree.
At least 3 years relevant work experience.
Prior experience of working in an educational environment or experience in teaching is desirable
Proven specialist functional expertise in the use of learning technologies and the ability to advise staff on how best to use and configure learning tools to achieve intended teaching purposes.
Proven expertise in Learning Management System administration.
Proven experience in the creation of print and online support documentation (for both internal and end users).
Ability to analyse user needs, then plan, develop and deliver training sessions on using learning technologies.
Ability to compile and analyse complex data using spread sheets (e.g., If, Concatenate, Vlookup & Autofilter functions in Excel).
High level of accuracy and attention to detail with the ability to work within deadlines.
Ability to work independently and show initiative.
Organisational and planning skills at the level of leading small teams on tasks and minor projects.
Ability to make effective decisions with limited guidance.
Demonstrated skill in maintaining productive and effective work relationships in a multinational environment and a geographically dispersed team.
Experience in database management is desirable.
Familiarity with RUVN Online Learning Environment (Canvas and Office 365) is desirable.
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence - Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).

English Proficiency

The minimum requirement is IELTS with a score of at least 6.0 or 160 in Linguaskills.

Benefits

Competitive VND salary (plus allowances) starting from VND22,280,000 depending on proven track record in meeting all the key selection criteria.
13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
Free use of onsite gym.
Library on campus and online - access to RMIT Australia online library.

How to apply

Please click on the 'Apply Now' button.

Applications Close:

3 thg 8 2023 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

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Thông tin chung

Ngày hết hạn: 16/08/2023
Thu nhập: Thỏa thuận

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Đại học RMIT Việt Nam là chi nhánh tại châu Á của Đại học RMIT (đặt tại Melbourne) (link is external) - trường đại học lớn nhất của Úc. Trường giảng dạy các chương trình kinh doanh, kỹ thuật, và thiết kế, đồng thời tổ chức hàng loạt hoạt động ngoại khóa ấn tượng nhằm khuyến khích sinh viên mở rộng ...

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