Ecommerce Associate
Công ty TNHH Quản lý NBP Việt NamĐịa điểm làm việc: Hồ Chí Minh
Hết hạn: 09/06/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Cạnh tranh
Loại hình: Toàn thời gian
Kinh nghiệm: 2 năm
Mô tả công việc
Mô tả Công việc
Objective of role:
As an Ecommerce Sales Associate, your primary objective is to drive online sales and contribute to the overall growth and success of our ecommerce platform. You will be responsible for various tasks related to managing our website, engaging with customers, and optimizing the online shopping experience to maximize sales and customer satisfaction.
Detailed responsibilities/accountabilities
1. Sales Generation:
Actively promote and sell products on the ecommerce platform.
Planning & implement & follow up individual sale plan to meet or exceed sales targets.
Identify opportunities for upselling and cross-selling to increase average order value.
2. Customer Engagement:
Respond to customer inquiries promptly and provide accurate product information through all social channels.
Assist customers in the order process, addressing concerns and resolving issues.
Provide exceptional customer service to enhance the overall shopping experience.
Contribute ideas for improving customer engagement.
3. Ecommerce Website Management:
Ensure product listings are accurate, up-to-date, and visually appealing.
Collaborate with the merchandise team to create compelling product descriptions and visuals.
Manage inventory levels and process with the fulfillment to ensure timely order processing.
4. Analytics and Reporting:
Track key performance indicators (KPIs) such as conversion rates, average order value, and traffic.
Analyze sales data to identify trends, customer preferences, and areas for improvement.
Generate regular reports for line manager to evaluate the effectiveness of sales strategies and initiatives.
5. Collaboration:
Work closely with the marketing, supply chain, finance, accountant departments.
Update & report customer feedback and suggestions for product/ service improvements with relevant departments.
Objective of role:
As an Ecommerce Sales Associate, your primary objective is to drive online sales and contribute to the overall growth and success of our ecommerce platform. You will be responsible for various tasks related to managing our website, engaging with customers, and optimizing the online shopping experience to maximize sales and customer satisfaction.
Detailed responsibilities/accountabilities
1. Sales Generation:
Actively promote and sell products on the ecommerce platform.
Planning & implement & follow up individual sale plan to meet or exceed sales targets.
Identify opportunities for upselling and cross-selling to increase average order value.
2. Customer Engagement:
Respond to customer inquiries promptly and provide accurate product information through all social channels.
Assist customers in the order process, addressing concerns and resolving issues.
Provide exceptional customer service to enhance the overall shopping experience.
Contribute ideas for improving customer engagement.
3. Ecommerce Website Management:
Ensure product listings are accurate, up-to-date, and visually appealing.
Collaborate with the merchandise team to create compelling product descriptions and visuals.
Manage inventory levels and process with the fulfillment to ensure timely order processing.
4. Analytics and Reporting:
Track key performance indicators (KPIs) such as conversion rates, average order value, and traffic.
Analyze sales data to identify trends, customer preferences, and areas for improvement.
Generate regular reports for line manager to evaluate the effectiveness of sales strategies and initiatives.
5. Collaboration:
Work closely with the marketing, supply chain, finance, accountant departments.
Update & report customer feedback and suggestions for product/ service improvements with relevant departments.
Yêu cầu công việc
Yêu Cầu Công Việc
Requirements
· Candidates with 2 years of experience as customer service/ online sale/ ecommerce. Experience in retail, fashion, cosmetics, jewelry is an advantage.
· Can work 2 shifts (9am-4pm, 4pm-10pm), 1 day off/week
· Proficient in Microsoft office.
· Excellent communication and interpersonal skills.
· Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
· Good communication skills, English is an advantage.
· Skilled in using social networks, knowledge of e-commerce.
· Good problem solving and situational skills.
· Adaptability to changes in technology and the ecommerce landscape.
Requirements
· Candidates with 2 years of experience as customer service/ online sale/ ecommerce. Experience in retail, fashion, cosmetics, jewelry is an advantage.
· Can work 2 shifts (9am-4pm, 4pm-10pm), 1 day off/week
· Proficient in Microsoft office.
· Excellent communication and interpersonal skills.
· Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
· Good communication skills, English is an advantage.
· Skilled in using social networks, knowledge of e-commerce.
· Good problem solving and situational skills.
· Adaptability to changes in technology and the ecommerce landscape.
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
22 - 35
Lương:
Cạnh tranh
Cao đẳng
Độ tuổi:
22 - 35
Lương:
Cạnh tranh
Nộp hồ sơ liên hệ
Công ty TNHH Quản lý NBP Việt Nam
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