Ecommerce Operation and Administration Executive (D2C)

1. D2C E-commerce Orders Operation:
- Process customer orders in a timely manner and coordinate with sales and logistics for order fulfillment.
- Handle customer inquiries via chat / phone / email and work with other departments resolve issues related to orders, shipping, and product information.
2. D2C Platform management:
- Ensure product visibility, consistency, and accuracy by validating content, pricing, and categorization.
- Product content modification, landing page and campaign creation, product page creation.
- Investigate to troubleshoot technical issues and collaborate with technical teams to find solutions.
- Analyze sales data and customer feedback to identify trends and opportunities for improvement. Make reports.
- Collaborate with cross-functional teams implement new initiatives and improve processes.
3. Admin roles and other responsibilities:
- Receive, review, and process paperwork, payment and documentation as required accurately and efficiently.
- Collaborate and support other team members to ensure timely completion of paperwork and administrative tasks.
- Perform other administrative duties as assigned.