Ecommerce Operator - Order Processing Associate

Mô tả Công việc
I. CORE PURPOSE OF THE JOB
Propose processes and solutions to optimize ECommerce's operating costs
II. AREAS OF RESPONSIBILITY ​
Analyze and optimize E-commerce performance indicators (order processing time, delivery time, return rate, cancellation rate, out-of-stock rate ...).
Monitoring, testing, and evaluating the quality of delivery services of partners. Timely detect and coordinate to offer solutions to solve problems with partners to ensure the images and quality of services of the website to customers.
Propose processes and solutions to optimize ECommerce's operating costs
Regularly track and report inventory to the warehouse team to ensure a sufficient quantity of goods for E-commerce is met.
Support and coordinate with customer services to resolve customer's complaints.
Regularly perform reports, analysis, and evaluation on E-commerce activities (Revenue, AOS (UPT), AOV (ATP), ASP, CR, RPR, Orders ...) periodically (day, week, may)
Implementation of E-commerce's operational processes (Tracking, checking, order processing, checking goods packing process, shipping partner ...)
Quickly handle arising orders related to customer experience.
Quickly support inquiries about order adjustment or Ecommerce shipping issues from customer services.
Track and check order processing progress to ensure optimal quality and time.
Track and control materials for the packaging and delivery of goods to ensure optimal operating costs.
Develop timelines and updates for stakeholders to set/manage order processing, return, and delivery standards.
Report information about the operating index periodically (day, month, year) to the manager.
Perform other tasks and support when needed according to the mobilization of the manager.