Ecommerce Operator

Quyền lợi
Bảo hiểm theo quy định
Máy tính làm việc
Đào tạo
Thưởng
Mô tả công việc
1. Trách nhiệm công việc
- Monitoring, testing and evaluating the quality of delivery services of partners. Timely detect and coordinate to offer solutions to solve problems with partners to ensure the images and quality of services of website to customers.
- Propose processes and solutions to optimize Ecommerce's operating costs
- Regularly track and report inventory to warehouse team to ensure sufficient quantity of goods for Ecommerce is met.

2. Nội dung công việc
- Support and coordinate with customer services to resolve customer's complaints.
- Implementation of Ecommerce's operational processes (Tracking, checking, order processing, checking goods packing process, shipping partner ...)
- Quickly handle arising orders related to customer experience.
- Quickly support inquiries about order adjustment or Ecommerce shipping issues from customer services.
- Track and check order processing progress to ensure optimal quality and time.
- Track and control materials for the packaging and delivery of goods to ensure optimal operating costs.
- Develop timelines and updates for stakeholders to set / manage order processing, return and delivery standards.
- Report information about the operating index periodically (day, month, year) related to Delivery Supplier
Yêu cầu ứng viên
1. Thái độ / Tính cách
- Ability to take the initiative
- Takes responsibility for solving problems
2. Kỹ năng
- Ability to plan, prioritize and manage multiple tasks and deliver to tight deadlines
- Excellent in Microsoft Excel, Google Sheets.
- Team player with a sense of team spirit
- Strong negotiation and communication skills
- Possess strong attention to details
3. Kiến thức chuyên môn
- Experience work with Ecommerce platforms (Shopify, Haravan, Sapo...)
- Understand E-Commerce operation
- Continually looks for efficiency gains, shares best practice and suggests process improvements



Thông tin bổ sung
- An attractive salary & benefits
- Full salary in probation
- Insurance based on full salary
- Health care insurance
Phản ánh tin tuyển dụng