ECommerce - Senior K y Account Management

- Manage sales performance (GMV), online marketing performance, campaign performance and operational excellence for each client.
- Consult and execute commercial strategy for clients across eCommerce Marketplace (Shopee, Lazada, Tiki, TikTok), own [protected info] store and on social media.
- Coordinate with the internal department (warehouse, graphic design, content team, CS team, etc.) or 3rd party service partners to ensure deliverables in a timely manner.
- Planning promotional campaigns and coordinating execution with brand partners.
- Support day-to-day operation in content creation, supply chain management and promotion management and business analytics.
- Day-to-day operations on executing graphic briefs, store set-ups, cutting & uploading banners, and campaign submissions to platforms.
- Prepare reports and conduct performance reviews with clients and the marketplace on a weekly or monthly basis.
- Maintain close relationships with clients by ensuring client issues are addressed and fixed in a timely manner.
- Create reports and provide necessary insights to internal and external teams.
- Participate or lead in ad-hoc projects across functions.
Content description
- Plan conduct contents on eCommerce channels such as Shopee, Lazada, Tiki and Tiktok
- Actively compare our products with competitive products in the market