Job summary:
As an Engineer, Technical Services, you deliver expert technical support that enables customers to maximize the performance and reliability of their systems throughout the full equipment lifecycle. Your hands-on expertise and customer-focused approach directly strengthen DKSH's after-sales service capability and deepen long-term client partnerships.
General responsibilities:
- Guide customers and provide technical consultancy and assistance regarding installation, commissioning, operation, maintenance, and troubleshooting of control systems and equipment.
- Perform on-site technical service activities to ensure optimal equipment performance, reliability, and customer satisfaction.
- Prepare progress reports, service reports, and timesheets accurately and on time for each assignment.
- Work closely with Sales and other departments to promote technical solutions and support customer requirements.
- Build and maintain strong professional working relationships with customers and act as a trusted technical partner.
- Support the achievement of annual service targets and contribute to business growth through quality service delivery.
- Provide technical guidance and training to customers when required.
- Perform administrative duties and other tasks assigned by the
Sales Supervisor and Service Leader.
Functional skills and knowledge:
- Strong problem-solving, troubleshooting, and follow-up skills.
- Good understanding of industrial equipment, control systems, and technical service processes.
- Good command of English, both written and spoken. Japanese, Korean, or Chinese language capability is an advantage.
Education:
- Diploma or Bachelor's Degree in Engineering or related technical disciplines.
- Electronics and
Electrical Engineering background is preferred.
Work experience
- Minimum 2-3 years of experience in technical service, field service engineering, equipment maintenance, or related engineering roles.
- Experience in SMT, dispensing machines, semiconductor equipment, or process industries is highly desirable.
- Proven experience in installation, commissioning, maintenance, and customer support for industrial equipment is preferred.