Engineer, Technical Services (Semiconductor Electronics)

Job summary:
As an Engineer, Technical Services, you deliver expert technical support that enables customers to maximize the performance and reliability of their systems throughout the full equipment lifecycle. Your hands-on expertise and customer-focused approach directly strengthen DKSH's after-sales service capability and deepen long-term client partnerships.
General responsibilities:
- Guide customers and provide technical consultancy and assistance regarding installation, commissioning, operation, maintenance, and troubleshooting of control systems and equipment.
- Perform on-site technical service activities to ensure optimal equipment performance, reliability, and customer satisfaction.
- Prepare progress reports, service reports, and timesheets accurately and on time for each assignment.
- Work closely with Sales and other departments to promote technical solutions and support customer requirements.
- Build and maintain strong professional working relationships with customers and act as a trusted technical partner.
- Support the achievement of annual service targets and contribute to business growth through quality service delivery.
- Provide technical guidance and training to customers when required.
- Perform administrative duties and other tasks assigned by the Sales Supervisor and Service Leader.