Environment Engineer - Technical Service

CÔNG TY TNHH KEYLOOP VIỆT NAM

Thương lượng
29/05/2026
Toàn thời gian

Mô tả công việc

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
You will be part of Technical Services - providing support for Environment support cases relating to our technology, which have been raised by our customers globally. You will be highly analytical and will be an excellent problem solver with the ability to discover not only the problem but also the root cause.
You will have excellent Technical/Application skills/in-depth Keyloop product knowledge and will be an outstanding communicator, working as part of a team to deliver concise communication to our customers and resolution of their cases. You will utilize your skills to discover opportunities to reduce or prevent issues from happening and improve customer self - help.
This is an excellent role for someone who has a thirst to learn and enjoys challenging their own thinking, A flexible approach in terms of embracing new working practices and times is essential.
Duties and Responsibilities
• Ensure cases are accurately investigated and ensure the cause and the symptom of problems are identified and resolved.
• Analyzing and resolving complex product issues, using analytical or technical skills
• Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines
• Developing your own skills whilst also guiding, advising, and coaching both colleagues and customers on issue and problem resolution
• Documenting solutions and producing written guidance on resolution steps following the Knowledge Centric Service (KCS) process.
• Reporting issues and recommending process improvements to reduce/prevent incoming cases enabling our customers to focus
on "experience first"
• Capacity and performance management of environments
• Follow Case Handling Standards expected
• Follow & Use 5W2H Problem Solving Methodology
• Follow & Use 5WHY Root Cause Methodology
• Follow CRI Processes

Yêu cầu

Problem Solving
1. Nature of problems solved and decisions made:
Essential:
o Excellent problem-solving skills
o Ability to work across global teams and working with different cultures across time zones.
o Highly analytical
o Excellent written and verbal communication skills
o Demonstrable team working experience - working on joint projects or technical problems.
Desirable:
o Experience with using UNIX is a plus, as it can be valuable in handling certain technical aspects of the role
o Basic to Intermediate Programming Code Reading Capability
o BTECH or Master's Degree in Engineering or Computer Science
2. Nature of influence on people, project, processes, strategy:
o Good written and verbal English skills
Why join us?
We're on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn't require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quyền lợi

Chăm sóc sức khoẻ
Comprehensive private insurance (health, accident, life)
Annual health check-up (including advanced screenings)
Mental health support (EAP, 24/7 counseling, wellbeing programs)
Nghỉ phép có lương
21-26 annual leave days + birthday leave + sick leave
Additional leave: parental, wellbeing, compassionate, volunteering, etc.
Đào tạo
Access to global learning & development programs
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Thông tin khác

NGÀY ĐĂNG
29/04/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Quản Lý Công Nghệ Thông Tin
KỸ NĂNG
AI Development, Technical Engineering, Technical background, Technical Development, Technical Relations
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không giới hạn
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Thông tin chung

  • Thu nhập: Thương lượng

Nơi làm việc

  • Phòng 5.1, 5.2, 5.3, Tầng 5, số 02 Đường Thi Sách, Phường Sài Gòn, TP Hồ Chí Minh, Việt Nam

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Vị trí Environment Engineer - Technical Service do công ty CÔNG TY TNHH KEYLOOP VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Environment Engineer - Technical Service hoặc công ty CÔNG TY TNHH KEYLOOP VIỆT NAM ở các link phía trên

Giới thiệu công ty

CÔNG TY TNHH KEYLOOP VIỆT NAM

Địa chỉ: Phòng 5.1, 5.2, 5.3, Tầng 5, số 02 Đường Thi Sách, Phường Sài Gòn, HCM

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