Executive Assistant Manager

- Assist the General Manager in his day to day operations.
- Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
- Provides training to staff and HOD's.
-Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
- Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
- Selects or assist in the selection of hotel staff and completes all new hire paper works.
- Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
- Assisting General Manager during meetings or conducts the HOD meetings in the absence of General Manager.
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Assist GM in key property issues including capital projects, customer service and refurbishment.
- Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
- Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
- Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Performs sudden audits on rooms and other operating areas.
- Provide effective leadership to hotel team members.
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
- Assist the GM in in all aspects of business planning.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- Respond to audits to ensure continual improvement is achieved.
- All Other duties as assigned by the General Manager or Management.