Executive, Merchant Success

1) Merchant Acquisition:
- On the business development from ideas, pitching, and closing, to tracking loyalty performance on TAPTAP.
- Develop long-term relationships with a portfolio of small to mid-sized merchants.
- Provide valuable insights on trends and opportunities to help merchants gain new perspectives and identify new opportunities through TAPTAP's offerings.
- Effectively customize and communicate the values TAPTAP brings to merchants and their customers through proposals and presentations.
- Propose a preliminary budget and execution plan to deliver joint business targets
- Attract merchants' participation and investment in TAPTAP's campaigns.
2) Operation Management:
- Collaborate with dynamic, competitive, and driven teams across Marketing, Strategy, Sales Operation, Account Management,
- Product, and PMO to ensure merchants get the most out of the solutions we offer. Monitor merchant's performance versus target and anticipate potential business challenges/frauds.
- Obtain an in-depth and robust understanding of both TAPTAP & merchant's needs/issues throughout execution. Act as a consultant for each merchant by forming suitable follow-up solutions based on TAPTAP products and building implementation pipelines accordingly.
- Ensure all information is well prepared & clearly transferred to the Account Management team.
- Participate in internal projects/ discussions to come up with new solutions/ offerings for merchants.