(Expat) Resort Executive Assistant Manager in charge of F&B (Wyndham Hoi An Royal Beach Resort)

• Knows the business and keeps abreast of competition and customer trends, new products and legislation. Consults direct reports on operations needs and opportunities. Identifies and communicates potential new revenue opportunities to the hotel department heads influencing the development of plans to tap those opportunities.
• Manages multiple disciplines under Food & Beverage to continually drive total hotel revenue, maximise profitability, and improve colleague and guest engagement
• Maintains high performance levels in the department by setting smart goals and expectations in line with company priorities and hotel goals.
• Is highly visible and interacts with guests including meeting planners on a daily basis to obtain feedback on sales efforts, service levels, and overall satisfaction and to build long term relationships. Proactively develops and maintains effective relationships with internal and external key patrons, effectively responds to and resolves guest problems and complaints in a timely manner.
• Reviews comment cards, Guest Satisfaction survey results, and other data to identify areas for improvement in relation to service, products and promotions. Reviews findings with F&B team and ensures appropriate corrective action is taken.
• Observes behaviours, and provides timely feedback to individuals and/or leaders to ensure continuous improvement of service performance.
• Fosters an environment of teamwork where colleagues can communicate openly; keeps colleague informed of key business information.
• Celebrate successes and recognises the contribution of team members; ensuring recognition occurs throughout the department and the hotel.
• Creates appropriate Personal Development Plans and develops team members based on their individual strengths, development needs, and career aspirations. Identifies future leaders within the hotel and ensures they have a Personal Development Plan to continuously grow within the company.
• Oversees all training activities of F&B department in conjunction with the Human Resources Department to ensure compliance with legal requirements, company's standards, and department learning needs.
• Develops, recommends, implements and manages the Food & Beverage Department annual budget, business / marketing plan, forecasts and manning guide in line with hotel's objectives.
• Assigns accountability to team members, drives and monitors the execution of the department strategic plan to ensure team delivers impressive results.
• Works with support department heads to ensure Food & Beverage strategies are aligned with the hotel and company goals.
• Makes key decisions to keep the operations running smoothly sometimes with incomplete information and under tight deadline, pressure and reduced headcount.
To summarise, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.