Expert, IT Services

Expert, IT Services
Thỏa thuận
Job purpose: response for managing quality of Service and SLA, expense for services, risk and non-compliance; maintain for relationship with vendor/contractor; and deployment, integrated infrastructure system from small to big, from simple to complex to delivery for every desirable IT services for IT Infrastructure of Bank-wide.
Trách nhiệm công việc:
Main duties 1:
Responsibilities for administrative and manage job
Monitoring and making sure KRAs of IT service (Level of Service, User satisfaction, Time for response request, miss call ratio acceptable).
Coordinate with other local provider (IT service lines) for figuring out requirement of technology request or supporting for fit able business requirement for operate and develop of bank.
Investigate ratio of user satisfaction and dis-appointed after service support.
Analyze, review and proposal suggest for advice and co-ordinate to improve support service.
Promote, build Capex/Apex budget according to working plan and manage cost for department operate.
Monitoring and control investment for department and IT projects, compliance with investment procedure and asset control.
Involve direct or in-direct with making procedure/ manual, guideline for IT services.
Build strategy for announcement and establish communication channels to other related parties for impact/incident/ other matter of services.
Deploy and integrated infrastructure system from small to big, from simple to complex to delivery for every desirable IT services for IT Infrastructure of Bank-wide.
Reported periodically for IT Infrastructure Head
Main duties 2:
Responsibilities for risk and compliance managements
Control and ensure all departments operate comply with policy, regulation and procedure guidelines already published.
Proactive recognize risk of department while operating and co-ordinate with other departments for building methodology measurement, evaluate, mitigate risk.
Main duties 3:
Manage IT services
Building finance plan (OPEX, CAPEX) for annual year.
Make sure operating cost for department in scope of Bank's budget approved and evaluated effective of service cost
Support for gap and risk follow PCI DSS
Deploy maintenance IT system (extend maintenance contract and support in time)
Kỹ năng & Chuyên môn:
Qualifications:
Graduated from university majoring in IT, electronics and telecommunications, business administration, or finance and banking.
Work Experience:
Have worked in the IT field for at least 8 years.
At least 8 years of experience in IT service management (ITIL) or in large organizations, especially banks.
Have experience in Power BI, Excel.
Foreign language:
Fluently in English
Benefit:
Attractive salary package based on your skills and experience
13th month salary + performance bonus
15 paid leaves + 1 birthday leave
100% salary in probation time
Advanced health insurance for you and your family
Flexible working time
Preferential loan policy for Techcombank's employees
Clear career path development
Dynamic and challenging working environment