Location:
VSIP 1, Thuan An, Binh Duong
Transportation
: HCMC - BD
Salary
: Negotiable
I. Job Summary The
Export Officer
manages customer service, export documentation, customs compliance, shipping, and payment follow-up. The role supports sales and profit targets, pricing, and new product development while ensuring customer satisfaction and smooth export operations
II.
Key Responsibilities
1. Customer Service & Order Management:
Receive, review, and address customer requirements, inquiries, or complaints (e.g., quality, pricing, or new product requirements). Process customer Purchase Orders (POs) and issue Proforma Invoices (PI). Coordinate with Planning, Procurement, Production, Logistics & QA to ensure POs meet shipment requirements and provide initial shipment schedules to buyers.
2. Export Documentation & Logistics Coordination:
Prepare and submit pre-export documents (export declaration, supporting files for customs) and post-export shipping documents (Shipping Instructions, Commercial Invoice, Packing List, CO Form D). Handle vessel bookings and review/confirm Bill of Lading (BL) / Seaway Bill. Act as the primary contact person between brokers, forwarders, and logistics teams to ensure loading goes as planned.
3. Sales Forecasting & Inventory Monitoring:
Prepare and submit sales forecasts, updates, or issues to management. Monitor Export Finished Goods (FG), Raw Materials (RM), and Packaging Materials (PM) inventory to minimize exposure to aging stocks.
4. Export Pricing, Costs, and Reporting:
Prepare pricing templates for new buyers. Review, update, and submit Export Price Approvals (EPA) based on product costs from accounting. Prepare monthly Export Shipment and Export Cost reports.
5. New Product Development (NPD) Support
; Develop new products/concepts together with buyers. Weekly update on project timelines with buyers. Manage project timelines from PM development to initial production.
6. Liquidation & Financial Compliance:
Prepare and liquidate export invoices/payments and post payments correctly on SAP. Review and confirm billings from brokers, courier services, and forwarders.
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