Extended Operations Specialist

Answer and address changes to customer demand
Follow standard operating procedures on late cancellations, addition to tenders, etc.
Answer and respond to tracking requests from customers
Use HappyFox ticketing system to enter, maintain and track issues
Use Mercury Gate (Transportation Management System) for tracking history and tendering information
Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports - to report what loads were cancelled by customers and what tenders replaced those cancellations
Provide professional summaries of customer related information for US ALS team
Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers
Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives
Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver-facing tasks like managing call ins, routing activity changes, providing pickup numbers and load updates, etc.
Addressing truck breakdowns, arranging hotels when appropriate, etc.
Demonstrate the company's core and growth values in performance of all job functions
Excellent written communication skills (in English); good spoken English a plus
Strong systems skills (use of our Ticketing System, TMS, Excel, etc.)
Ability to put together tasteful reports and presentations
Ability to create basic Excel models and conduct analysis
Analytical abilities
Maintain confidentiality
Excellent time management skills
Work independently as well as in a team environment
Ngành nghề: Bán hàng / Kinh doanh, Xuất nhập khẩu, Nội ngoại thất
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Bà Rịa - Vũng Tàu