F&B Captain

- Assist in developing departmental standards and procedures to promote salesmanship, beverage creativity and profit
- Communicates to his/her superior any difficulties, guest comments and other relevant information
- Assist in delivering daily briefings and attends other Food and Beverage meetings as scheduled
- Assist in delivering prepared training sessions in line with a departmental monthly calendar and track progress of the team on a training matrix.
- Prepares for service by ensuring the department's:
+ Grooming is impeccable and in accordance with personal presentation standards o Equipment is clean
+ Equipment is sorted and stored
+ Glassware is polished
+ Requirements for special occasions are ready
- Carries out effective service by ensuring all staff are aware of their role in:
+ Greeting and seating guests
+ Explaining and up-selling daily beverage specials
+ Processing food orders accurately
+ Using trays and tray jacks effectively
+ Quickly taking food and beverage orders
+ Ensuring payment methods are handled accurately
+ Ensuring working areas are cleaned and re-set quickly
+ Ensuring the bar is clean
+ Conversing with Guests in relation to the food and beverage products
- Carries out effective beverage service by ensuring:
+ Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
+ Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine