The F&B Supervisor leads service teams during operations, protecting the guest experience through visible leadership, real-time coaching, and confident decision making. This role ensures colleagues remain focused on guests by removing obstacles and reinforcing service standards in the moment.
Responsibilities
Guest Experience Leadership
• Maintain a strong and visible presence on the floor throughout service
• Anticipate guest needs and guide colleagues to respond confidently and consistently
• Take ownership of guest concerns and ensure timely and thoughtful resolution
• Set the tone for calm, professional, and guest-focused service
Operational Oversight and Service Standards
• Ensure opening and closing procedures are completed and service areas are fully prepared prior to service
• Monitor table settings, cleanliness, and service readiness throughout operations
• Oversee service pacing and coordination to protect the guest experience
• Ensure food and beverage service is delivered according to established standards
• Support adherence to food safety and hygiene standards in accordance with HACCP requirements
Use of Systems and Tools
• Guide and support the accurate use of approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to enable confident service execution and personalized guest experiences
Working Together
• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and protect the guest experience during service
Professional Standards
• Maintain a consistent and visible presence on the floor during service, prioritizing guests and team support
• Arrive punctually for every shift, prepared to lead, coach, and make operational decisions in the moment
• Participate actively in daily briefings and training to reinforce standards and confidence
• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues
Other Responsibilities
• Attend all briefings, meetings, and trainings as assigned
• Ensure colleagues are prepared, on time, and correctly presented for service
• Maintain a high standard of professionalism and conduct at all times
• Perform other reasonable duties assigned by the Management of the Hotel
Competitive salary package with service charge/ Mức thu nhập cạnh tranh cùng phí
phục vụ hấp dẫn
Full salary and service charge during probation/ Hưởng 100% lương và phí phục vụ trong thời gian thử việc
Thoughtfully designed benefits supporting your wellbeing and growth/ Chính sách phúc lợi toàn diện, quan tâm đến sức khỏe và sự phát triển của nhân viên
2 days off per week/ 02 ngày nghỉ mỗi tuần
Social insurance in accordance with the law/ Tham gia đầy đủ các chế độ bảo hiểm theo quy định
Attractive gifts for public holidays and special occasions/ Quà tặng hấp dẫn vào các dịp lễ, Tết và sự kiện đặc biệt
Annual Summer Outing/ Chương trình nghỉ mát hè thường niên
Daily meals provided at the Staff Cafeteria/ Bữa ăn hằng ngày tại căng tin nhân viên
A chance to grow your career in a luxury, world-class environment/ Cơ hội phát triển sự nghiệp trong môi trường khách sạn hạng sang đẳng cấp quốc tế
Learning & Development opportunities within Accor Group/ Cơ hội học tập và phát triển nghề nghiệp trong hệ thống Accor
Global career mobility opportunities/ Cơ hội phát triển và luân chuyển nghề nghiệp trên toàn cầu
Professional and inspiring working environment/ Môi trường làm việc chuyên nghiệp và truyền cảm hứng
Recognition culture & employee engagement activities/ Văn hóa ghi nhận thành tích và các hoạt động gắn kết nhân viên