Facility Manager / Office Manager (Hanoi / Ha Noi)

Job Title
Facility Manager / Office Manager (Hanoi / Ha Noi)
Job Description Summary
Lead the delivery of integrated facilities management services for a multinational corporate office in Hanoi, while providing remote operational oversight for two additional sites. This role is responsible for ensuring operational excellence across facilities, workplace services, vendor management, financial performance, compliance, and client satisfaction within a dynamic corporate environment.
Job Description
About the Role:
Lead the day-to-day facilities operations across the primary site in Hanoi while providing remote oversight and operational support to two additional office locations, ensuring consistent service delivery and compliance with client standards.
Manage integrated facilities services including engineering, maintenance, workplace services, health & safety, cleaning, security, and vendor performance, while driving continuous improvement in operational efficiency and employee experience.
Oversee budgets, financial reporting, purchase orders, contract administration, forecasting, and cost optimization initiatives, ensuring effective financial management and adherence to service level agreements (SLAs).
Build strong relationships with clients, landlords, vendors, and internal stakeholders by proactively addressing operational needs, leading workplace initiatives, and ensuring a high standard of customer service across all managed sites.
Lead and develop the onsite facilities team while driving compliance with company policies, statutory regulations, sustainability initiatives, emergency preparedness, audits, and workplace health & safety requirements.
About You:
Bachelor's degree in Engineering, Facilities Management, Business Administration, Property Management, or a related discipline.
Minimum 5 years of experience in Facilities Management, Integrated Facilities Management (IFM), Workplace Services, Corporate Real Estate, or Property Management, preferably within multinational corporate environments.
Strong experience managing vendors, facilities operations, budgets, contracts, and workplace services, with exposure to managing multiple sites or regional portfolios being highly advantageous.
Excellent stakeholder management, leadership, and problem-solving skills, with the ability to build trusted relationships with clients, landlords, and service providers while delivering exceptional customer experience.
Strong communication skills in both English and Vietnamese, with proficiency in Microsoft Office and experience using facilities management systems (e.g., CMMS, CAFM, Work Order Management systems) considered an advantage.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
Being part of a growing global company;
Career development and a promote from within culture;
An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: "Cushman & Wakefield"