Fashion Retail - Store Assistant Manager Trainee

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 2,600 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Oshkosh B'Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 25,000 employees, MAP was voted Fortune Indonesia's Most Admired Companies (Top 20) in 2012 and Forbes Indonesia's Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands.

To facilitate our business growth in 2021, MAPVN is hiring the below Trainee positions for Zara Ha Noi, ZARA Hochiminh, Pull&Bear, Massimo Dutti & Stradivarius stores: Floor Supervisor, Visual Commercial Merchandising Supervisor, Head Cashier, Store Assistant Manager, Operation/Stockroom Manager



JOB DESCRIPTION



1. Commercial Visual Merchandise

- Daily analysis based on sales reports to identify strategy to maximize the revenue

- Gather feedback from Commercials and Store Managers on the week's proposals and make improvements

- Propose shopfloor layout with new items based on the brand's guideline

- Create and adapt visual merchandising collection

2. Operation

- Be responsible of supervising daily tasks of one of the sections of Ladieswear, Menswear & Kidswear.

- Customer servicing following standard operating procedures

- Assist Deputy Manager in controlling implementation of merchandising plan for existing brands

- Supervise, monitor, and perform inventory management activities

- Supervise retail operational activities in assigned section covering protection of company asset,

- Responsible of the order, return and restocking of assigned section.

- Supervise, control, coach and give input on performance review of subordinating staff, enhance skills

- Prepare daily manpower and ensure staff working in the right areas

- Follow up with staffs during the shift to ensure the delivery of best customer service for all customers

- Monitor the safety of the customers and employees and security at store.

- Guarantee the adequate induction and follow up on training for new team members

- Organize and manage duty roster effectively, maintain regular and consistent attendance and punctuality on daily basic & during peak season, holiday

- Always be present and back-up your team in case of conflicts and timely report to Direct Manager.

- Other activities according to job requirements and assigned by superiors.

3. Stockroom Management

- To ensure an effective replenishment that complies with company standards & policies.

- To be responsible for the stockrooms organization (complying with standards, layout, efficiency).

- Responsible for RFID (Radio Frequency Identification) and its devices (PDA's and iPods, a good 25R), practices and routine and works alongside with the Commercial team.

- Responsible for planning stockroom initiatives to come up with solutions to overcome capacity issues.

- To manage delivery productivity in line with Company targets.

- To manage and oversee the complete delivery process across the three sections of Stores.

- To support the management team with security to minimize stock loss and action plans accordingly.

- To be actively involved in the Sale preparation process.

- Responsible for Zara Online storage in store and its Organization.

- To ensure good housekeeping is maintained throughout all areas in the back of house.

- To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and Company procedures to overcome them.

- To promote work routines and environment to enhance the welfare of the Teams.

- To actively communicate with the General Services team to ensure maintenance issues are reported and incidences reported until sorted.

4. Cashier Management:

- Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods

- Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone

- Ensure all departments have sufficient Cashiers cover by planning and managing the Cashiers daily rota's in liaison with the Management team.

- Open and close main and auxiliary tills according to your shift to ensure complete efficiency when following opening and closing cash desk procedures.

- Manage the recruitment and inductions of new team members

- Fully train and develop all Cashiers and follow up their performance.

- Investigate and resolve discrepancies (their own and their team's); monitor and record till discrepancies and report them to the relevant departments.

- Maintain accurate records and control of daily and weekly documents & provide till reports throughout the day to Managers and colleagues when required.

- Ensure security measures are taken and that Cashiers are updated regularly on these.

- Control store stationary and bag orders whilst maintaining required levels.

- To be the main point of contact for all managers in store for all cash desk related queries.

- Ensure all cash desks are in good working order and maintained regularly.

- Manage the request for change in the store and follows up.

- Liaise with managers to offer Cashiers assistance on shop floor when necessary.

- Make sure that the processing of merchandise movements assigned to Cashiers is accurate and all documentation is organized.

- Ensure effective communication with the Management Team at all times.

- Continually develop stock knowledge and promotions throughout the store.

- Complete other tasks as necessary to support the overall store.

- Be aware of what happens day to day in the store.

- Comply with the Company Health & Safety Policy.