Fbp Store Planning & Visual Merchandising Manager

Job Purpose:
VM is the integral image of the brand. The more luxury, the more ultimate it should be. Store planning and Visual Merchandising Manager plays a key role in building and elevating the ultimate image and VM spirit it requires throughout the organization.
This role aims to be responsible for reinforcing and creating Chanel Difference at POS through planning and executing new Standalone Boutiques, Departmental store Counter, Travel Retail openings, renovations, and retrofitting projects, as well as strong visual merchandising executions.
The role's key missions will be:
• Visual Image: Manage CHANEL's image at all points of sales, ensuring alignment with FBP's brand strategy and the strategic objectives of each point of sales.
• Design Excellence: Strive for excellence in client experience through the amplification of global creative concepts in the visual display of CHANEL's image at the boutiques / counters; work closely with Regional design team to amplify in-market image execution and share market feedback on design needs.
• Visual Merchandising: Collaborate with Marketing and Retail on campaign and retail marketing needs to implement / install / maintain visual merchandising activities that delivers the CHANEL difference.
• Boutique New Opening/ Renovation / Retrofit Planning: Manage the pipeline of renovation / retrofit projects for Vietnam FBP and establish an elevated rigour in our current planning practice, to align timeline for lease negotiations, design and build, and finally boutique target opening with different parties involved.
• Project Coordination and Delivery: Collaborate with Regional team on design briefs for Vietnam and coordinate with Regional team on boutique / pop-up / podiums projects from design to build.
• Budget Management: Prepare and maintain VM team's annual budget and collaborate with other FBP function leads on expense needs.
• Leadership and Change Catalyst: Transform and elevate the VM function to inspiring other functions around the visual identity for FBP. Promote a culture of collaboration and empower the team to think creatively and take a "test and learn" approach to changing the way we work to solve for internal process and resource challenges. Lead the team to take ownership of ongoing operational improvement and proposing necessary changes.
His or her mission is to demonstrate and drive the image of ultimate luxury and desirability for the brand through store visual impact and people at different levels for now and long-term
Key Responsibilities:
 VISUAL IMAGE AND DESIGN COORDINATION
 Identify the visual image needs for different boutiques / counters in markets and work with Regional team to validate and finalise the design brief
 Implement the designs & plans created by Regional design team
 End-to-end follow through on boutiques / counters construction in close liaison with Regional design team, local team and external contractors
 Continuously assess external vendors / contractors for price and adherence to CSR requirements
 Supervise and assure the quality of build developed by contractors
 Provide design feedback to Regional team and work closely with local FBP teams to ensure design elements meet and deliver on desired client experience.
 On-going assessment and maintenance of boutiques / counters to ensure the visual image is up to standard and visually appealing for our clients.
 VISUAL MERCHANDISING AND RETAIL MARKETING ACTIVITIES
 In alignment with business objectives, priorities and the marketing plan, work in close collaboration with the marketing, client and retail teams, to ensure excellence in execution and on time delivery of transparencies and SPMs.
 Supervise the installation of display material assets at all points of sales ensuring it meets image standards. Provide clarity in instruction to front line staff on a) destruction of display material; b) controlling the usage of dummies; c) distribution of display materials, stock management of display materials at all points of sales.
 In accordance with business objectives and marketing plan, plan for outpost designs, window and in-store retail marketing activities that are required to drive business objectives.
 Supervise the construction of outpost, window, in-store promotions and retail marketing activities to ensure excellence in design construction delivery.
 Estimate and control construction expenditure within aligned budget and returns on investment (where applicable) with marketing.
 BOUTIQUE NEW OPENING/ RENOVATION / RETROFIT PLANNING
 (Re-)establish rigour in the end-to-end process from store design to boutique opening, including lead times required
 Coordinate with Finance, Real Estate team, and Regional team on business needs, design, and business case requirements for new doors / renovations / retrofits
 Work in collaboration with retail team on design brief, and business objectives of new doors, renovations or retrofits
 Establish partnerships with counterparts from landlords to conduct collaborations and negotiations that require for boutique projects. Employ effective communication and negotiation skills to achieve favorable conditions and results for our operation.
 Oversee and manage the compilation and completion of RFPs (Request for Proposals), RFIs (Request for Information), contracts, documentation, submittal reviews, landlord requirements, and LEEDs (Leadership in Energy and Environmental Design) requirements. Ensure meticulous attention to detail and adherence to regulatory and contractual obligations.
 Provide comprehensive oversight and supervision throughout the bidding process, negotiations, and awarding activities. Utilize strong negotiation skills to ensure optimal outcomes and effectively evaluate proposals for the successful selection of vendors or partners. Uphold rigorous standards of excellence and integrity to safeguard the integrity of the process and achieve favorable results.
 Visit the construction sites and all FBP boutique projects, undertaking thorough on-site supervision, inspections and preparing comprehensive reports. This encompasses tracking project progress, milestones, punch list completion, and ultimately, the boutique opening. Attention to detail is essential in ensuring the quality of construction, as well as identifying any outstanding issues that require resolution with ability to guide the team in achieving the highest standards of quality and excellence in boutique enhancements.
 Establish a close collaboration with the FBP Lead to ensure ongoing updates on project status, progress, and risk identification. Fosters seamless communication, facilitates informed decision-making, and enables effective coordination among all stakeholders. By adopting a proactive approach to information sharing and driving the overall success and timely completion of projects.
 Ensure construction cost adheres to planned budget and benchmarked against similar door typologiesManaging and developing professional vendor relationships in nurturing existing vendor partnerships while also actively seeking new ones. Leverage your extensive network and industry knowledge, qualify potential vendors who align with the organization's standards and objectives to access to reliable and high-quality suppliers that contribute to its success.
 PROJECT COORDINATION AND DELIVERY
 Refine project planning process for the VM team focused on delivery lead times or decisions required at key milestones; creative flexibility and adopt an agile method where possible to flex for market context and business priority changes
 Adopt the role of the delivery project lead, and create transparency in a non-linear process that allows other stakeholders to provide input on changes, whilst adhering to non-negotiable execution milestones
 Coordinate with Regional team on amplification of image-driven pop-up events and podium installations
 Collaborate with Regional team on market adaptations, and gather market feedback on business needs
 BUDGET MANAGEMENT
 Prepare annual budget needs for events / installations, boutique renovation, retrofit, maintenance, and operational enhancements
 Forecast appropriate SPMs quantity and follow through on order processing and delivery
 LEADERSHIP AND CHANGE CATALYST
 Inspire other functions to consider the visual identify of FBP through the lens of VM team
 Shift from delegation of execution tasks to promoting a culture of collaboration within the VM team and in working relationships with other functions
 Coach and empower team members to think creatively about how to solve for current operational challenges, and "test and learn" potential solutions to existing pain-points
 Lead by example in having a positive mindset and adapting new ways of working with other functions, creating flexibility in how we achieve results against a common business objective