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• Develop the Aftersales business and be responsible for spare parts and accessories sales.
• Manage customer care activities by implementing the company's customer relationship management strategy to enhance customer satisfaction.
• Oversee dealers' aftersales operations and spare parts turnover to ensure alignment with company objectives.
• Manage and develop dealers' service operations.
• Promote spare parts and accessories sales planning to achieve spare parts sell-in targets.
• Drive Aftersales activities to increase spare parts sell-out and maintain the highest level of service quality.
• Ensure dealers comply with company standards, Corporate Identity (CI) guidelines, and tool requirements.
• Implement and promote dealer service activities and service promotion programs.
• Ensure product quality standards by monitoring and gathering technical issues from the market and providing technical reports.
• Prepare visit reports and deliver on-the-job training to enhance both the technical competencies and soft skills of dealer staff.
• Coordinate with the call center to resolve customer complaints and provide effective support in the market.
• Coordinate with related departments, such as Marketing and Sales, to deploy and maximize the Vehicles SO as well as spare parts and accessories.
• Coach Sales DLR
sales staff and set KPIs.
• Bachelor's degree in Engineering or a related field.
• At least 3-5 years of experience in Aftersales area; experience in the motorcycle industry is preferred.
• Have knowledge of basic hardware-related products along with a willingness to learn.
• Previous experience in a retail environment will be an advantage.
• Good English skills.
• Ability to work independently.
• Careful, detail-oriented, and highly responsible.
• Location: Hochiminh City
*** BENEFITS:
• Working Hours: Monday to Friday; weekends off (Saturday & Sunday).
• Social insurance in accordance with the Labor Law.
• Health Insurance: 24/7 coverage.
• Annual health check-ups.
• Bonuses: 13th-month salary bonus, business performance bonus.
• Salary & Recognition: Annual salary increases, Outstanding Employee Award, Long-term
Employee Reward.
• Leave Policy: 14 days of annual leave, plus 2 summer vacation days.
• Work Environment: European-standard workplace that respects individuals, ensures
occupational safety, and maintains transparent policies.
• Opportunities for training and career advancement to higher positions.