Field Application Engineer (FAE)

Product/Solution: ICT Product and Solution
Department: ICT Business Unit
Location: Hanoi
Reports To: Technical Director / Sales Director
About the Role:
The Field Application Engineer (FAE) for the ICT Business will act as the primary technical resource for the sales team, bridging the gap between customers and product development. The FAE will provide pre- and post-sales technical support, working closely with customers to understand their requirements and translate them into viable solutions using our products.
Key Responsibilities:
• Technical Support: Provide pre- and post-sales technical assistance and product education to customers.
• Solution Design: Collaborate with customers to understand their requirements and design solutions using our ICT products.
• Product Demonstrations: Conduct product demonstrations and presentations to customers and partners.
• Customer Training: Develop and deliver training programs to customers on the usage and benefits of our products.
• Feedback Loop: Work closely with the product development team to relay customer feedback and assist in the continuous improvement of products.
• Documentation: Create and maintain technical documentation, including application notes, user guides, and technical bulletins.
• Field Support: Travel to customer sites as needed to provide on-site support and troubleshooting.
• Collaboration: Work collaboratively with the sales team to develop and close business opportunities.
• Market Analysis: Stay updated on industry trends, competitive products, and new technologies to provide valuable insights.