Field Service Manager (ID:2255)

Chọn ngành nghề

Vị trí

Responsibilites

 Monitor employees' work levels and review work performance by KPI benchmarking
 Ensures that all Installations, Planned maintenance, Repairs, Emergency Support and special projects executed by the service teams, are delivered on time and within budget and that the reporting is completed
 Analyse information to determine needs for successfully planned installations, services, or repairs
 Continuously manage and monitor skills matrix, knowledge and experience to identify gaps
 Responsible for Health and Safety worker training, for site and working on Marel equipment
 Investigate and or assist Health and Safety Executive (HSE) with accidents and injuries, and prepare and escalate reports of findings
 Continuously follow up on process and system implementation to ensure that global policies are followed
 Align with Innovation on new products introduced to the market and ensure skills requirements are met in the market
 Occasionally accompany the Field Service Engineers on customer site
 Mentor employees on work-related issues and encourage employees to improve skill deficiencies to ensure employee job satisfaction
 Hold local team communication meetings
 Initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures when required and conduct regular appraisals and performance meetings with next in line employees
 Monitor Service Engineers tools, test equipment and van stocks, as well as condition /maintenance of company car and other property assigned, to ensure optimum availability and professional appearance in front of the customer
 Participate in service management meetings and support Regional Service Director in setting directions, goals, strategy and compensation strategy for the operation
 Act as a management representative when visiting Customers premises, and dealing with such relations in a professional manner
 Seek support from industry/regional teams and escalate as necessary, according to defined process and time
 Monitor new products introduced to the market and ensure skills requirements are met in the market

Qualifications

 Degree in Mechanical or Electrical Engineering from a technical college or similar, or relevant work experience
 Excellent written and spoken English
 Resource management training preferred
 Former team leader, excellent communicator, comfortable in dealing with customer's management
 Professional experience in Field Service Management within the equipment/Software manufacturing sector and/or similar industries. Food industry preferable
 Leadership, management and motivation of people, gaining commitment from both internal and external colleagues
 Ability to quickly familiarize oneself with the company's installed base in the region and relevant technology and turn it into solid knowledge
 Ability to quickly familiarize oneself with the company's products and processes
 Knowledge of principles and processes for providing high quality field service to customers. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

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For more information contact Coco on +86 13701292689 Application email [protected info]

64 Tổng số lần danh sách tự chọn, 3 ngày nay.