Field Service Manager - South Vietnam Automotive/ Industrial

What We Can Offer

• Attractive salary

• Social insurance, health insurance, unemployment insurance according to Labor Laws

• Professional, dynamic working environment



What You Will Do

• Hold regular meetings with Supervisors and Technicians, either with the team as a whole or individually as required



• Ensure Service Technicians and Supervisors have the necessary skills, training & information to meet the KPI's that they are set



• Develop individual performance and training plans for Service Technicians to meet the KPI's that they are set



• Ensure Field Service Technicians and Supervisors are aware of monthly workloads & understand the departments KPI's



• Ensure that service technicians and Supervisors performance is monitored daily and in line with the weekly service business KPI's



• Manage the progression of Service Technicians through the Crown grading system as per the relevant policies



• Work with tech supports to develop them as a rich recruitment resource pool



• Undertake performance management in cases where performance fails to meet Company expectations



• Provide possible solutions to recovering debt prior to approval of any credit

• Input service job cards data entry accurately and in a timely manner before month end.



• Reduce the risk of injuries and specifically reduce the Lost Time injury Frequency Rate



• Ensure all customer complaints are dealt with in a timely fashion to the mutual satisfaction of both our customers and the Crown Service Department



• Ensure completion rates for all Preventive Maintenance Program types are achieved as per levels required



• Meet with, understand and address the needs of customers to help improve customer relations and retention while exploring potential business opportunities for Crown



• To answer customers' calls, queries and complaints in prompt and professional way