Financial Operations Executive

● Handle and improve payment/reconcile tool or system, reduce manual tasks, minimize human error by enhancing system/tool, revise SOP or any suitable solution
● Resolve dispute/complaint/chargeback transaction of B2C, B2B, Issuer, Acquirer according to Infina's contract and TnC
● Set up/prepare/review Standard of Operation, SLA, internal instruction, checklist or relevant document to support business, control operational risk, resolve audit finding issue...
● Ensure tasks are under control, meet required productivity and comply with SLA, SOP
● Support business for new project/product/service/partner, review/prepare Partner contract for payment term, BRD, set up Payment/Reconcile tool, testing and deploy in production.
To work closely with the relevant team to implement payment/reconcile tasks for new products/new services/new business.
● Cooperate with Customer Service, Business Development, IT, Product and other teams for daily payment operations, project
B2C: ensure the flow of operation to be reviewed and checked correctly, on time and accurately to each slot, including:
● Deposit/Withdraw flow
● Coordinate with related teams to handle customer complaint/dispute
● Ad hoc task from all products type for B2C that Infina has been & will provide to customer
B2B: ensure reconciliation, settlement and payment with Partners to be carried out correctly, on time and accurately daily/weekly/monthly or periodic of partner contract, including:
● To set up working process timely and accurately
● To build up internal and external applications/process to support automatic operation
● To monitor and checking daily and monthly transactions
● To resolve problems and disputes relating to transaction via internal and partners system
● To control and ensure internal documents to the Accounting Department to make daily/monthly settlement and payment with Partners, all documents of request/respond to partners related to the operation work under authorization
Any other tasks as assigned by the line manager.