Floor Operation Team Leader (F&B)

1. Operation Tasks
- Oversee daily floor operations to ensure hygiene standards, food safety, and technical compliance.
- Coordinate with tenants and internal departments to resolve operational issues promptly.
- Train, monitor, and manage the performance of team members and brand staff within the managed area.
- Work with the Finance team on brand-related payment matters.
- Receive defect lists from the Facility Department and work closely with tenants to ensure timely resolution.
- Handle customer complaints and other operational issues as they arise.
2. Marketing Tasks
- Collaborate with brands on communication activities, promotions, and events.
- Propose and execute sales-driven events and promotional activities.
- Review and analyze weekly and monthly floor sales performance.
- Monitor and update market trends and relevant industry information.
3. Fitting-out
- Instruct tenants on construction regulations and fire protection drawings.
- Coordinate with Design and Facility teams to finalize drawings according to the approved timeline.
- Support tenants during the fitting-out period and grand opening stage.
4. Payment Management
- Monitor and verify tenants' daily and periodic sales to ensure alignment with system records.
- Track and verify rent, service charges, and utility fees; ensure debit notes and related official documents are issued to tenants on time.
- Follow up on payments to ensure on-time settlement and issue late-payment notices when necessary.
5. Other Supporting Tasks
- Perform other business management-related support tasks as assigned by Management.