Floor SupervisorFour Points by Sheraton Ha Giang

JOB SUMMARY
Responsible for cleanliness and service on assigned guest room floors during shift.
JOB SPECIFIC TASKS
• Responsible for assigned floors and guest rooms during shift
• Work closely with the Reception to ensure correct room status at all times.
• Ensure highest standard of cleaning in assigned areas
• Ensure guest privacy is respected when DND status is displayed
• Supervise turndown service
• Responsible for strict key control
• Inspect regularly guestroom corridors and public areas
• Report maintenance issues promptly to Engineering
• Ensure compliance of Lost & Found procedures
• Keep floor linen rooms neat and tidy
• Monitor productivity of the unit
• Prevent and resolve grievances
• Resolve disputes
• Discipline staff when necessary
• Check Housekeeping associate's grooming, personal hygiene and appearance
• Assist with the preparation of associate's duty roster
• Facilitate multiskilling
• Assist with staff training and development
• Provide ongoing advice and support to associate's under your supervision
• Supervise associate's performance
• Provide one to one instruction to staff members when required
• Deliver high quality service to guests
• Ensure guest needs and reasonable requests are met
• Seek opportunities to continually improve guest service, by reporting guest comments
• Take appropriate action to resolve guest complaints
• Promote the hotel products and services
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Adhere to the hotel's security and emergency policies and procedures
• Log security incidents and accidents in accordance with hotel requirements
• Adhere to hotel cleaning and maintenance programs
• Ensure a high level of cleaning is maintained in your work area
• Ensure all reporting and servicing deadlines are met on a timely basis
• Carry out other tasks as directed by your supervisors