Food & Beverage Hostess

Duties and Responsibilities:
• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Perform Services behaviors in daily operation basic towards the guests.
• Share guest feedback to the supervisor.
• Handle guest's requests or escalate to higher levels and/or related departments when need it.
• Drive buggy safely after being certified and be responsible for protecting this asset in good conditions
• Be responsible in keeping our property safe and secure
• Be responsible in protecting the environment such as the trees, the sea, and special species
• Understand and ensure your staff understanding AHS Brand Standard related to your department
• Open and close the shift, ensure effective shift hand over
• Co-ordinate special projects as required, such as...
• Rotate the roles (cross training) within department when required
• Attending to phone queries or reservations.
• Communicate reservations needs and special requests to the Managers
• Coordinate reservation with Dining Reservation Department & other Hostesses.
• Handle more than one task at a time.
• Manage the manifest.
• Handle seating cards to enable guest recognition.
• Maintain guest history.
• Assist guests to their tables.
• Seating of guests.
• Upkeep of the menus.
• Coordinate and assist in service according to service standards.
• Ensure a very high standard of service is held and always maintain.
• Communicate with Headwaiter, Assistant Manager and Manager of all issues concerning outlet.
• Be aware of Eastin Hotel & Residences Ha Noi standards & policies.
• Report all guest complaints to his superior promptly.
• Have complete knowledge of all menu items.
• Report for duty on time always wearing clean & complete uniform.
• Always maintain a high standard of personal appearance and hygiene.
• Attend daily briefing & training classes.
• Maintain good working relationships with your own colleagues and all other departments.
• Always provide courteous and professional service.
• Carry out any other reasonable duties and responsibilities as assigned.
• Be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
• Perform any other duties which may be assigned by the management from time to time.
16. Perform other duties as assigned by supervisor.