Food & Beverage Team Leader

Position Summary
Food and beverage Team Leaders are responsible for the daily operations of the hotel that prepare and serve food and drinks to customers. Typical duties include providing an excellent dining experience, managing staff, ensuring efficiency and overseeing health and safety regulations.
Position Responsibilities/ Essential Functions
Organizes, directs, and monitors daily activities of outlet staff.
Must be able to complete all of the duties and responsibilities of the servers.
Ensures efficient, friendly, and professional greeting and serving guest.
Supervise Outlets staff to ensure that established procedures are followed.
Establishes procedures, prepares and coordinates schedules, and expedites workflow.
Assists with hiring, training, motivating, and rewarding staff and resolve any issues that occur on the job.
Ensures all necessary reports and forms are completed daily.
Ensures that guests' needs are fulfilled, and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
Assists staff with resolution of guest problems/complaints as needed.
Monitors and maintains restaurant and lobby areas.
Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area's attractions.
Respond to customer complaints and special requests with corrective action
Maintain clear and efficient communication and coordination with Culinary and other departments of the hotel.
Conducts or ensures all Training and Evaluations are completed as required by Hyatt
Complete various additional tasks and assignments as needed.