Fraud Authorization Manager

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
About the Departmen
Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
Overview of the Role
Support the Card Authorization & Fraud Detection function while balancing the customer experience and financial losses.
Job Responsibilities
• Support Line Manager on overseeing and coordinating the daily operations to ensure productivity, quality, and efficiency in alignment with the organization objective.
• Handling Authorization & Fraud Transaction Monitoring tasks & projects.
• Daily reviewing reports i.e. Audit Trail Report
• Provide feedback & corrective actions on card usage / issue referred by Contact Centre, branches and other teams via email.
• Alert lapses, to ensure all alerts are attended by fraud analysts within SLA
• To ensure all complaints to analysts are reviewed and signed off promptly.
• Call Performance Review - recording review
• To ensure call review monitoring to be completed within timeframe.
• New staff training / brainstorming.
• Contribute to develop a competent team to manage the daily operations.
• Ensure that the operations function effectively in compliance with the bank policies and procedures, local regulatory requirements, Visa and MasterCard operating regulations and guidelines.
• Consistently monitoring and reviewing daily Authorization Alerts checking tasks. Identifying any lapses & taking corrective actions.
• Provide support and guidance on Cardlink system issues, card usage solutions, card acceptance processes and hotel pre-auth transactions related issues.
• Attending to customer's complaints raised by Contact Centre and Card Payment Services for Issuing
• In charge of BCP exercises and BCP & KRCSA reporting, all kind of r.
• Update duty roster and claims.
• Ad-hoc tasks assigned by Line Manager