Fraud Detection Analyst
Ngân hàng TNHH một thành viên United Overseas Bank (Việt Nam)
Địa điểm làm việc: Hồ Chí Minh, Thừa Thiên Huế
Hết hạn: 11/10/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 2 - 5 năm
Mô tả công việc
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Responsibilities
• Support the Detection and Prevention of fraud while balancing the customer experience and financial losses. The main responsibilities are to perform the transaction fraud monitoring and establish contact with customers for notification and case resolution.
• Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to normal /fraudulent.
• transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely.
• Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.
• Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for he respective businesses and ensure that fraud loss does not exceed the plan
• Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.
• Responsible for shift/daily/weekly reports.
• Proactive escalate and follow-up on resolving system incident and fraud incident.
• Able to work on a flexible 24x7 shifts. Meet the productivity and quality expectations for this function.
• Process offline requests from Acquirers, Contact Center and other operating units in a timely manner.
• Meet expected service levels in handling Contact Center inbound calls.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Responsibilities
• Support the Detection and Prevention of fraud while balancing the customer experience and financial losses. The main responsibilities are to perform the transaction fraud monitoring and establish contact with customers for notification and case resolution.
• Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to normal /fraudulent.
• transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely.
• Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.
• Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for he respective businesses and ensure that fraud loss does not exceed the plan
• Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.
• Responsible for shift/daily/weekly reports.
• Proactive escalate and follow-up on resolving system incident and fraud incident.
• Able to work on a flexible 24x7 shifts. Meet the productivity and quality expectations for this function.
• Process offline requests from Acquirers, Contact Center and other operating units in a timely manner.
• Meet expected service levels in handling Contact Center inbound calls.
Yêu cầu công việc
• Bachelor's degree/University degree or equivalent experience
• 2-5 years financial crime experience within financial industry.
• Ability to read, write and speak English fluently is mandatory. Good communication skills.
• Must be willing to work on rotating shifts to provide 24X7 coverage.
• Able to work with minimum supervision. Ability to multi-task and prioritize work.
• Strong analytical and problem-solving skills.
• Experience working in card operations, authorization, fraud detection, banking services, call center, retail, etc.
• 2-5 years financial crime experience within financial industry.
• Ability to read, write and speak English fluently is mandatory. Good communication skills.
• Must be willing to work on rotating shifts to provide 24X7 coverage.
• Able to work with minimum supervision. Ability to multi-task and prioritize work.
• Strong analytical and problem-solving skills.
• Experience working in card operations, authorization, fraud detection, banking services, call center, retail, etc.
Quyền lợi được hưởng
Thưởng
Annual Salary Review; Performance Bonus
Chăm sóc sức khoẻ
Healthcare Insurance Policy; Annual Health Check-Up Program
Annual Salary Review; Performance Bonus
Chăm sóc sức khoẻ
Healthcare Insurance Policy; Annual Health Check-Up Program
Thông tin khác
NGÀY ĐĂNG
11/09/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Ngân Hàng & Dịch Vụ Tài Chính > Tuân Thủ & Kiểm Soát Rủi Ro
KỸ NĂNG
Analytical skills, Communication skills, Fraud Detection, Multitasking, Problem-solving
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
11/09/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Ngân Hàng & Dịch Vụ Tài Chính > Tuân Thủ & Kiểm Soát Rủi Ro
KỸ NĂNG
Analytical skills, Communication skills, Fraud Detection, Multitasking, Problem-solving
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 11/10/2024
Giới thiệu công ty
Xem trang công ty
United Overseas Bank (UOB) là một trong những ngân hàng lớn nhất Singapore và hoạt động ở nhiều nước Đông Nam Á bao gồm cả Việt Nam. Với hơn 80 năm kinh nghiệm trong ngành ngân hàng và sự hiện diện mạnh mẽ trên thị trường, UOB đã trở thành một trong những đối tác tài chính tin cậy của các doanh nghiệp và cá nhân.
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