Fraud & Risk Specialist

Perform risk review and assessment from abnormal/ suspicious transactions under the operating guidelines and procedures to minimize loss at the earliest stage and be alert to emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely.
Monitor risks against limits and thresholds to resolve them within a set timeline
Analyze alerts and investigate fraudulent transactional activities in risk identification and migration for the respective businesses and ensure that fraud loss does not exceed the plan
Develop and implement operational risk policies, regulations, risk procedures, guidelines, and key risk indicators on risk management operations (e.g., Credit Risk, Fraud, Finance)
Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound calls/emails.
Proactively escalate and follow up on resolving system incidents and fraud incidents.
Establish and implement technological solutions/systems/tools within the scope of risk management under the operational orientation of OpenCommerce Group's products and services related to digital wallet transactions, promotional campaigns, international card payments
Coordinate with other teams/departments to implement and fully comply with digital wallet and payment processing rules/regulations of the State Bank of Vietnam and the International Card Organization.
Produce daily/weekly reports to management and respective reports to other relevant cross-teams.