Front Desk Shift Leader / Trưởng Ca Lễ Tân
Khách Sạn Renaissance Riverside Hotel Saigon - Tập Đoàn Khách Sạn Đa Quốc Gia Marriott International
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 30/10/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 2 năm
Mô tả công việc
Organize and coordinate group check-in/pre-registration procedures.
Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed, obtain alternative accommodations for guests with reservations.
Block rooms in the computer, identify designated requirements, perform duplicate reservation checks, run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns, follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Assist management in motivating and coaching employees, serve as a departmental role model, follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, thank guests with genuine appreciation.
Speak using clear and professional language, prepare/review written documents accurately and completely, answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team to reach common goals. Ensure adherence to quality standards, identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate information using computers/POS systems.
Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed, obtain alternative accommodations for guests with reservations.
Block rooms in the computer, identify designated requirements, perform duplicate reservation checks, run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns, follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Assist management in motivating and coaching employees, serve as a departmental role model, follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, thank guests with genuine appreciation.
Speak using clear and professional language, prepare/review written documents accurately and completely, answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team to reach common goals. Ensure adherence to quality standards, identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate information using computers/POS systems.
Yêu cầu công việc
• Appropriate English and Korean communications.
• Customer service oriented.
• Working experience in hotels in similar capacity.
• Candidates will be provided with more job details during interview.
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
• Customer service oriented.
• Working experience in hotels in similar capacity.
• Candidates will be provided with more job details during interview.
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Quyền lợi được hưởng
Competitive compensation and benefits
24 hours accident Insurance
05 day working week
Associate discount with more than 30 hotel brands of Marriott
Career development within Marriott, the largest hospitality company in the world
24 hours accident Insurance
05 day working week
Associate discount with more than 30 hotel brands of Marriott
Career development within Marriott, the largest hospitality company in the world
Thông tin khác
Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
N/A
Cập nhật
24/[protected info]
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
N/A
Cập nhật
24/[protected info]
Thông tin chung
- Thu nhập: Thỏa thuận
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