![Dusitd2 Resort & Spa Vung Tau, Vietnam](https://i-vn2.joboko.com/images/logo/201801/dusitd2_resort_spa_vung_tau_vietnam.jpg)
Front Desk Supervisor
Dusitd2 Resort & Spa Vung Tau, Vietnam
Địa điểm làm việc: Hà Nội
Hết hạn: 2 tuần trước
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
- Ensure the staff's knowledge of hotel features/service, hours of operation, room rates, special packages & promotions.
- Ensure the smooth handling both FIT and group check-outs according to standard & procedures.
- Maintain the staff punctually and document the attendance record.
- Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational.
- Complete requisitions to replenish shortage of additional items needed to anticipate the high volume of business.
- Prepare 2 weekly schedules in accordance with the level of business.
- Ensure that staff report to work on time and as scheduled. Record any call or absent employees.
- Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of the Dusit International.
- Maintain healthy working environment and good relationship within department.
- Pre-assign the room in the computer and follow through on designated requirements.
- Ensure preparation for all expected guest arrival are accomplished, the packages & registration
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- Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
- Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
- Check all discrepant rooms and resolve.
- Review status of unfinished assignment and follow up action with oncoming supervisor.
- Monitor cashiering procedures
- Process adjustments, corrections, miscellaneous charges.
- Foreign currency exchange
- Post charges, split charges, transfer charges
- Settle guest account
- Balance cashier summary
- Complete the remittance envelope
- Ensure the telephone is answered within 3 nights with proper telephones antiquate.
- Always maintain a high standard of personnel appearance & hygiene.
- Monitoring the process of Express check-in/check-out, ensuring the correct procedures are carried out
* Benefits:
- Uniform
- Duty Meals
- Insurance policy per current labor law.
- Accident Insurance 24/7
- Monthly service Charge
- Annual Health Check
- Participating job training, skill training by international hotel standards.
- Hotel's Activities
- Other benefits per Vietnam labor law.
- Ensure the smooth handling both FIT and group check-outs according to standard & procedures.
- Maintain the staff punctually and document the attendance record.
- Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational.
- Complete requisitions to replenish shortage of additional items needed to anticipate the high volume of business.
- Prepare 2 weekly schedules in accordance with the level of business.
- Ensure that staff report to work on time and as scheduled. Record any call or absent employees.
- Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of the Dusit International.
- Maintain healthy working environment and good relationship within department.
- Pre-assign the room in the computer and follow through on designated requirements.
- Ensure preparation for all expected guest arrival are accomplished, the packages & registration
carus
- Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
- Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
- Check all discrepant rooms and resolve.
- Review status of unfinished assignment and follow up action with oncoming supervisor.
- Monitor cashiering procedures
- Process adjustments, corrections, miscellaneous charges.
- Foreign currency exchange
- Post charges, split charges, transfer charges
- Settle guest account
- Balance cashier summary
- Complete the remittance envelope
- Ensure the telephone is answered within 3 nights with proper telephones antiquate.
- Always maintain a high standard of personnel appearance & hygiene.
- Monitoring the process of Express check-in/check-out, ensuring the correct procedures are carried out
* Benefits:
- Uniform
- Duty Meals
- Insurance policy per current labor law.
- Accident Insurance 24/7
- Monthly service Charge
- Annual Health Check
- Participating job training, skill training by international hotel standards.
- Hotel's Activities
- Other benefits per Vietnam labor law.
Yêu cầu
- Minimum education of Bachelor degree in Hotel Management or relevant degree.
- Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
- Familiar with yield management and cost controls
- Have good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
- Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
- Familiar with yield management and cost controls
- Have good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Trưởng nhóm / Giám sát
Học vấn
Cử nhân
Kinh nghiệm
2 - 5 năm kinh nghiệm
Giới tính
Nam / Nữ
Ngành nghề
Dịch vụ khách hàng
,
Nhà hàng / Dịch vụ ăn uống
Thông tin chung
- Ngày hết hạn: 02/02/2025
- Thu nhập: Thương lượng
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