Front End Developer - Technical Support (Based In Kuala Lumpur)
Tdcx Malaysia (Teledirect Telecommerce Sdn Bhd)
Hết hạn: 08/06/2024
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
#BeMore
Do you have Front End skills and want to be part of our team for one of the biggest global internet leader account in the world? Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company, and work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
WHAT IS YOUR MISSION?
As a Front End Developer, you will be working with our Global Internet Leader Account to deliver #bemore customer experience. As part of our Web Development and Digital Marketing Team at our Kuala Lumpur office you will work in a diverse team of specialists from around APAC to intervene on delicate implementations with advertisers and webmasters to identify requirements for improving and deploying successful shopping and dynamic remarketing campaigns.
You are also required to perform these job functions:
● Deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.
● Engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.
● Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)
● Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Hangouts
● Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.
● Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
Do you have Front End skills and want to be part of our team for one of the biggest global internet leader account in the world? Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company, and work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
WHAT IS YOUR MISSION?
As a Front End Developer, you will be working with our Global Internet Leader Account to deliver #bemore customer experience. As part of our Web Development and Digital Marketing Team at our Kuala Lumpur office you will work in a diverse team of specialists from around APAC to intervene on delicate implementations with advertisers and webmasters to identify requirements for improving and deploying successful shopping and dynamic remarketing campaigns.
You are also required to perform these job functions:
● Deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.
● Engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.
● Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)
● Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Hangouts
● Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.
● Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
Yêu cầu
● Have at least a Bachelor's Degree in any field. For a Diploma's degree, at least 5 years of work experience is required.
● Have intermediate-good English communication skills.
● Relevant technical skills and knowledge of HTML, CSS, PHP, JavaScript. Candidates with passion/experience in a customer service role OR experienced in coaching, training, or educating are preferred.
● FRESH GRADUATES/FRONT END FRESHERS ARE ALSO ENCOURAGED TO APPLY!
● Excited to work with growing and emerging art products: you will be trained to deploy tags on foundational CMS platforms such as Drupal, Wordpress, Shopify, Magento or Zencart; implementing, activating and supporting Adwords, Analytics, Merchant Center, Management Tags, and more.
● Has an ability to advise or guide customers effectively. Be able to communicate with the goal of listening effectively and empathizing with customers.
● Knowledge of Google Ads, Google Analytics, Google Shopping is an advantage.
● Have intermediate-good English communication skills.
● Relevant technical skills and knowledge of HTML, CSS, PHP, JavaScript. Candidates with passion/experience in a customer service role OR experienced in coaching, training, or educating are preferred.
● FRESH GRADUATES/FRONT END FRESHERS ARE ALSO ENCOURAGED TO APPLY!
● Excited to work with growing and emerging art products: you will be trained to deploy tags on foundational CMS platforms such as Drupal, Wordpress, Shopify, Magento or Zencart; implementing, activating and supporting Adwords, Analytics, Merchant Center, Management Tags, and more.
● Has an ability to advise or guide customers effectively. Be able to communicate with the goal of listening effectively and empathizing with customers.
● Knowledge of Google Ads, Google Analytics, Google Shopping is an advantage.
Quyền lợi
Thưởng
Attractive incentive bonus packages and recognition programs
Chăm sóc sức khoẻ
Medical insurance coverage, covid care
Đào tạo
Monthly training and workshops, along with coaching opportunities for career growth
Attractive incentive bonus packages and recognition programs
Chăm sóc sức khoẻ
Medical insurance coverage, covid care
Đào tạo
Monthly training and workshops, along with coaching opportunities for career growth
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Phần Mềm Máy Tính
KỸ NĂNG
HTML, CSS, JavaScript, Customer Engagement, English
LĨNH VỰC
Truyền thông/Báo chí/Quảng cáo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Không hiển thị
Xem thêm
[protected info]
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Phần Mềm Máy Tính
KỸ NĂNG
HTML, CSS, JavaScript, Customer Engagement, English
LĨNH VỰC
Truyền thông/Báo chí/Quảng cáo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
- Ngày hết hạn: 08/06/2024
- Thu nhập: > 1100 USD
Giới thiệu công ty
Xem trang công ty
WHO IS TDCX?
We serve some of the world's best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients' customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 350 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.Level 9, Axiata Tower, No 9, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Malaysia
We serve some of the world's best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients' customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 350 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.Level 9, Axiata Tower, No 9, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Malaysia
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