front office manager/ Guest Service Manager
The Ascott Limited CompanyĐịa điểm làm việc: Hồ Chí Minh
Hết hạn: 31/03/2024
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Mô tả Công việc
The Front Office Manager is responsible for the effective and efficient daily operations of the Guest Service and lobby areas.
MAJOR DUTIES AND RESPONSIBILITIES
1. Supervise and monitor all guest service operations.
2. To ensure the efficiency of all the staff under supervision
3. Responsible in the setting up of the Guest Service Manager's Log Book, follow -up Book and Diary and to report all unusual events to the Residence Manager.
4. To ensure there is close co-ordination with all sections of the Guest Service and all departments of the company.
5. To improve on guest service standards
6. Responsible for the arrival and departure arrangement and handling of all guests.
7. To monitor closely guest's room folio high balance daily to prevent losses by the company.
8. To maintain strict control on the operations of the computer systems and peripherals.
9. On-job-training or/and organize monthly training for staff on specific areas need to be improved.
10. To perform any other duties as required by the Management.
The Front Office Manager is responsible for the effective and efficient daily operations of the Guest Service and lobby areas.
MAJOR DUTIES AND RESPONSIBILITIES
1. Supervise and monitor all guest service operations.
2. To ensure the efficiency of all the staff under supervision
3. Responsible in the setting up of the Guest Service Manager's Log Book, follow -up Book and Diary and to report all unusual events to the Residence Manager.
4. To ensure there is close co-ordination with all sections of the Guest Service and all departments of the company.
5. To improve on guest service standards
6. Responsible for the arrival and departure arrangement and handling of all guests.
7. To monitor closely guest's room folio high balance daily to prevent losses by the company.
8. To maintain strict control on the operations of the computer systems and peripherals.
9. On-job-training or/and organize monthly training for staff on specific areas need to be improved.
10. To perform any other duties as required by the Management.
Yêu cầu công việc
Yêu Cầu Công Việc
1. Degree in Business Administration/Sales & Marketing/Hospitality.
2. Experience:
At least 5 years relevant experience in the hospitality industry (with 2 years in Front Office Manager position).
3. Competencies:
- Possess Public Relations, negotiation, and presentation skills
- Must be customer oriented and able to train, instruct and lead a Guest Service team
4. Personal attributes:
- Possess good communication and human relation skills
- Pleasant personality and service oriented attitude
- Able to work well under pressure and possess problem solving skills
1. Degree in Business Administration/Sales & Marketing/Hospitality.
2. Experience:
At least 5 years relevant experience in the hospitality industry (with 2 years in Front Office Manager position).
3. Competencies:
- Possess Public Relations, negotiation, and presentation skills
- Must be customer oriented and able to train, instruct and lead a Guest Service team
4. Personal attributes:
- Possess good communication and human relation skills
- Pleasant personality and service oriented attitude
- Able to work well under pressure and possess problem solving skills
Quyền lợi được hưởng
Thông tin khác
Bằng cấp:
Đại học
Giới tính:
Nữ
Độ tuổi:
30 - 45
Lương:
Trên
20 Tr
VND
Đại học
Giới tính:
Nữ
Độ tuổi:
30 - 45
Lương:
Trên
20 Tr
VND
Nộp hồ sơ liên hệ
The Ascott Limited Company
Giới thiệu công ty
Xem trang công ty
The Ascott Limited is a member of CapitaLand. It is the largest global serviced residence owner-operator in Asia Pacific, Europe and the Gulf region, managing the Ascott, Citadines and Somerset brands in over 70 cities across more than 20 countries.
The Ascott Limited is a member of CapitaLand. It is the largest global serviced residence owner-operator in Asia Pacific, Europe and the Gulf region, managing the Ascott, Citadines and Somerset brands in over 70 cities across more than 20 countries.
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