[SVL Mây Hotel] - Front Office Manager/Quản lý tiền sảnh

Oversee the day-to-day operations of the front desk, including check-in, check-out, and guest registration
Manage and supervise front desk staff, including training, scheduling, and performance evaluations
Ensure that all guest inquiries and requests are handled promptly and efficiently
Resolve guest complaints and issues in a timely and professional manner
Maintain accurate guest records and documentation
Generate and track front desk reports
Implement and maintain front desk policies and procedures
Stay up-to-date on industry trends and best practices
Represent the hotel in a professional and courteous manner
Perform other duties as assigned