Fulfillment Executive

Scalable builds world-class physical and software infrastructure to help entrepreneurs compete against today's giants in e-commerce. By building world-class physical and software infrastructure, we will democratize e-commerce infrastructure and empower companies of any size to compete in today's e-commerce.
As a part of our global expansion in Asia, we are looking for a Fulfillment Executive to join our Vietnam office. This is a good opportunity for a recent self-motivated, detail-oriented, and customer-focused graduate. Join our team if you want to be a part of a growing company with a fun work environment that affects millions of customers!
Responsibilities:
As a Fulfillment Executive, you will be responsible for the following:
● Daily monitor orders processing from all brands and orders distribution to vendors/suppliers.
● Ensure orders are being fulfilled and shipped timely and accurately.
● Update the order tracking to the system within the requested time. Any potential delay or issues found, need to check with the related parties/stakeholders to prevent it or escalate to the team leader for further instruction.
● Follow up on shipment status until it's delivered to buyers.
● Coordinate with vendors or the related teams to keep the customers updated on processing time of every product category or if there are any issues with their orders.
● Assist the CS team with the customer's queries/ requests related to the order status, defective, product quality, etc.
● Establish and manage regular communication with vendors to escalate issued orders, maintain a strong and sustainable relationship with vendors.
● Responsible for preparing daily, weekly, and monthly reports regarding production time and fulfillment issues.
● Measure, detect and analyze risks, data abnormalities spotted in the dataset relating to fulfillment, shipping and product quality.
● Work on other ad-hoc tasks assigned by the team leader.