General Manager- Hotel Royal Hoi An MgalleryCÔNG TY CỔ PHẦN TẬP ĐOÀN ROYAL CAPITAL

A. Job Purpose:
- Is responsible for the entire hotel operations. His scope of responsibilities covers the
financial results (revenues, cost of sales, payroll & related expenses, other expenses,
departmental incomes, gross operating income (if notified), cash flow, new &
replacement investments), adherence to standards of product and service, management of
human resources, and Sales & Marketing strategy.
B. Primary Duties:
1. TECHNICAL RESPONSIBILITIES
- Is responsible for the quality of the product.
- Controls hotel technique applications by the staff.
- Chooses the suppliers.
- Has the staff adhere to the product spirit and follows up.
- Is responsible for the application of the inspection norms established by the Head
Office.
- Is responsible for the sales prices policy.
- Establishes the operating budget and financial forecast which he negotiates with his
Director of Operations in the Region.
- Optimizes the operating profit by permanent control of every account of the
statement.
- Specially cares towards the cash flow by keeping the account receivable as low as
possible as well as a minimum stock.
- Proposes each year an investment program and justifies his options.
- Provides in due course all legal and internal documents.
- Keeps in proper shape all permanent assets of the hotel by a regular maintenance
program and the forecast of investments described in the budget and submitted to the
Director of Operations in the Region.
- Keeps in perfect functioning shape all equipment by establishing a preventive
maintenance program.
- Is responsible for the application of security and maintenance policies.
- Looks into decoration aspects of the hotel in order to create a pleasant atmosphere for
the customers keeping in mind the product spirit and in coordination with the advice
services of the technical management.
2. ADMINISTRATIVE AND LEGAL RESPONSIBILITIES
- Is responsible for the proper maintenance of all administrative and legal
documents (books, staff, salaries, medical, labor inspection, security controls, foreign
manpower...)
- Is responsible for submitting in due course all accounting documents of the hotel.
They should be accurate and properly kept.
- Is responsible for the application of laws on the fields of process, human being
security and safety, labor, protection of customers, etc. should have at all time an
update legal information book.
- Is responsible for maintaining all administrative procedures enforced by the General
Management.
3. HUMAN AND PERSONAL RESPONSIBILITIES
- Is responsible for the staff turnover planning, recruitment of head of departments with
the approval of the Director of Operations in the Region and all the employees of the
hotel with the advice of the head of departments.
- Is in charge of the evolution of the career of his subordinates.
- Defines job descriptions and sets goals to each head of department.
- Is responsible for adhering to the salaries policies set on a regional basis.
- Decides rewards, sanctions and dismissals with the approval of the Director of
Operations in the Region.
- Organizes appraisal and assessment meetings with the head of departments.
- Ensures that the information flow reaches all levels of hierarchy quantitatively and -
qualitatively.
- Organizes regularly staff information meetings during which everybody can talk.
- Looks carefully into the good coordination between all departments.
- Develops creativity and participation among his team.
- On a regional basis, participates with the GM of Human Resources in the Region to
the elaboration of the training plan for heads of departments of the hotels in the
region and conducts some training sessions.
- Represents the group by his overall attitude towards customers and staff.
4. COMMERCIAL RESPONSIBILITIES
- Is responsible for the development of the business potential which he can do with the
help of the regional sales department and defines the targets.
- Establishes and proposes to the Head Office a marketing plan. Sees that it is enforced.
- Is the public relation of the group on the local market.
- In cooperation with the Director of Sales & Marketing, elaborates sales & marketing
strategies.
- Does the commercial correspondence and answers the written complaints and informs
the Director of Operations in the Region.
- Organizes a filling of the customers and follows up.
- Is responsible for the guest's reception; plays an important part in it.