Mô tả công việc
Don't just run a hotel. Build a destination.
Mandala Hospitality Group is looking for a General Manager with the mindset of an Owner - Entrepreneur - Experience Creator - someone capable of transforming a well-run resort into a destination with compelling reasons for guests to choose it, return to it, and recommend it to others.
The Mission
Lead each property MHG's sustainable growth journey from its current occupancy of approximately 40% to 70%, 80%, 90%, not primarily through discounting or dependency on OTAs, but through:
Distinctive Products, Exceptional Experiences, Community, Reputation, Repeat Guests.
Core Responsibilities
Define and build the distinctive "MHG Style" and its unique guest experience positioning.
Proactively create demand through new products and experiences across Wellness, Therapeutic Spa, Signature F&B, Fine Dining, Café Experiences, Sports, Lifestyle and Retreats.
Transform hotel facilities into compelling reasons to stay, and packages into experiences guests are willing to pay for.
Build a strong guest community that drives repeat business, referrals and direct demand.
Elevate the entire customer journey towards a 5star +++/Ultra-Luxury service standard, creating memorable WOW moments that inspire guests to share, review and return.
Manage through data and commercial performance, with clear accountability for Occupancy, ADR/RevPAR, Total Revenue, Revenue per Guest, F&B/Spa Capture, Length of Stay, Repeat & Referral Guests, and Review Scores.
Continuously operate with a growth mindset: Spot the opportunity, Research, Experiment, Measure, Refine, Scale.
Yêu cầu
Who We Are Looking For
Proven experience as a General Manager/Hotel Manager within luxury resorts, lifestyle hospitality or high-end hospitality.
Strong capabilities across Operations + Commercial + Product Development + Customer Experience.
An owner's mindset - proactive, accountable and not dependent on Head Office for direction.
The ability to identify growth opportunities from guest behaviour, market insights and existing assets.
A proven ability to turn ideas into marketable experiences and measurable revenue.
Exceptionally high service standards, combined with the leadership presence to inspire teams to pursue excellence consistently.
Quyền lợi
Working Environment: Work in a green, Grade-A office and collaborate directly with professional teams and leading domestic and international design firms.
Employee Benefits: Receive full statutory insurance and benefits in accordance with Vietnamese law, together with exclusive employee benefits provided by the Group, including allowances, company trips, team-building activities, healthcare programs, gym and yoga clubs, coffee and afternoon tea, and more.
Career Opportunities: Participate directly, on behalf of the project owner, in landmark resort developments designed to become iconic destinations in their regions. Employees will also receive annual professional and skills-development training, regular performance evaluations, and annual salary and bonus reviews.
Thông tin chung