Giám sát Spa/ Spa Supervisor

1. Administrative Responsibility
•To fill in the daily duty report
•To report lost and found item and submit guest incident Report to Manager as is appropriate
•To update the communication book on daily events as is appropriate
•To be fully familiar with The Azerai Code of Conduct and to follow these standards of service as they apply to your department.
•To ensure high standards of cleanliness in the department
•To be fully aware of current and future services offered by the Spa and to make suggestions for improvement, expansion or creation of new services
2. Customer
•To maintain a high customer service focus.
•To always provide customers with an enjoyable and memorable experience.
•Constantly strive to increase guest satisfaction through quality, creativity, range and value for money available throughout the property.
•To provide a courteous, efficient and professional service at all times.
•To have a thorough knowledge of Health, Spa and fitness departments as well as other applicable services offered by the hotel.
•To notify the Spa Manager immediately of any guest complaints.
3. Profit
•To actively up sell all the appropriate Spa services, retail products and fitness services to the guests.
•To ensure that the departmental operation budget is strictly adhered to maximizing revenues and minimizing expenses.
•To contribute to the overall Spa revenue targets.
•To confidently recommend and up sell additional treatments to guests. To try to rebook them where ever possible.