Mô tả công việc

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Yêu cầu công việc

  • Strong written and verbal communication skills
  • Ability to lead and motivate a team
  • Associate degree or higher (ideally in hospitality)
  • Previous front office supervisor experience
  • Fluent in English

Quyền lợi được hưởng

  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Nộp hồ sơ liên hệ

chị Vy

Grand Mercure Danang HOTEL