Giám Sát Tiếp Thị - Quản Lý Tương Tác Trực Tuyến & Ngoại Tuyến

*FUNCTIONAL KNOWLEDGE REQUIRED (level of understanding in own/other disciplines):
• Proficiency in written and spoken English
• Strong writing capabilities
• Knowledgeable and experienced in Social Media; Lead Generation Management; office software and applications
• Strong analytical skills, attention to details, speed, and efficiency in execution.
*BUSINESS EXPERTISE (integration of own function into business):
• Proficiency in corporate and business requirements relevant to the Unit.
• Exercises Conduct within Yara code of ethics and Corporate Governance.
*LEADERSHIP (team / multiple teams / remote management):
• Ability to lead and build commitment amongst colleagues
• Behavior in line with Yara Values
• Self- motivated
*PROBLEM SOLVING (Judgment and analytical thinking)
*NATURE OF IMPACT (Authority / Decision making / Level of contribution):
• Operational: Incorrect decision making can have a negative impact on customer's satisfaction and future business
*AREA OF IMPACT (Internal / External contacts and relationships):
• Internal: All Functional areas within the business
• External: Customers, Outside service providers
*INTERPERSONAL SKILLS (Communication & Negotiation levels):
• Have a positive can-do attitude, have initiative and be proactive in
• Strong relationship builder with empathetic personality
• Possess appreciation of a multi-cultural environment
• Possess the ability to communicate with people at all levels
• Problem solving skills: ability to handle difficult or unexpected situations in the workplace as well as complex business challenges
• A self-starter who can take up projects and work under pressure with minimum supervision.
• Strong organisational and multi-tasking skills and the ability to keep projects on track.
*QUALIFICATIONS AND EXPERIENCE:
• A first degree with background in Marketing, Business or English/ Literature
• A second degree with background Digital Marketing is an advantage
• 3 years of digital marketing, direct marketing, and/or marketing communications experience.
*ESSENTIAL COMPETENCIES:
• Recognizes and understands customer wishes and needs and tries to satisfy them.
• Actively develops and delivers customer-oriented solutions.
• Maintains relationship with customers (internal/external).
• Proactively seeks to increase customer satisfaction.